|
|
Post by octopusjoe on Aug 9, 2017 14:24:14 GMT
Hi guys,
As you may have guessed from the title – and some of you have already seen – we have some exciting news! The Octopus Choice ISA is now live and ready for investment.
You’ll also notice that we’ve completely redesigned the dashboard, hopefully making things simpler and clearer than ever.
First things first, we wanted to say a huge thank you to everyone on this forum for their comments and feedback. It has been invaluable in helping us design our new dashboard and IFISA.
So how can I get started?
To open an Octopus Choice ISA, you’ll need to log in and switch to our new dashboard. To do so, you should see a bar at the top of your old dashboard screen telling you about our new and improved dashboard: click 'try it'.
On your new dashboard, you'll see a button on the left hand side saying 'Open ISA account'. You'll also see a space in the bottom right where your ISA account would appear, with the same button.
You can fund your new ISA account by debit card or bank transfer, or even by transferring money from your existing non-ISA account into your new ISA one. Do be aware, though, we are currently unable to accept transfers of existing ISAs into your Octopus Choice ISA, but this is something we’re hoping to facilitate in future.
We will of course be happy to answer any questions you might have on this forum. However, you’ll also find plenty of information in our FAQ ([Frequently Asked Questions – Octopus Choice](https://octopuschoice.com/faq)).
More importantly, though, we would still love your feedback. We’ve by no means finished trying to improve Octopus Choice. So, no matter how small, do let us know if you had any comments (especially if they’re nice).
Thanks! We hope you enjoy it.
|
|
|
|
Post by Deleted on Aug 9, 2017 21:29:52 GMT
octopusjoe like others have already mentioned, I would also be keen to invest with Octopus Choice if and when IFISA transfers are possible as I have previous years cash ISA's earning a pittance but am using the current year's allowance for a higher interest platform. Do you have a rough idea of timescale for adding this feature? I'm definitely not the only interested party!
|
|
littonowl
Member of DD Central
Posts: 398 
Likes: 355
|
Post by littonowl on Aug 9, 2017 22:03:10 GMT
Agree with everything jester says above. I would have been happy to move a cash isa across to you immediately had transfers been available, but I will be reserving this year's IFISA allocation for a platform offering a higher interest rate. Ironically, I felt your ISA would still have been ideal for my mother (providing you still offer interest payments into the bank account as you do with the normal a/c's?) but as she would be a new customer of yours, she can't open one yet... Heres hoping you allow transfers in sooner rather than later (and when you do, if you're worried about being snowed under, perhaps again you could offer transfers-in to current customers only, initially...)? |
|
ceejay
Posts: 975
Likes: 1,149
|
Post by ceejay on Aug 10, 2017 6:41:30 GMT
Re the new dashboard and an earlier thread about seeing more info about my loan book ... I see that you have added "Postcode" to the list, which is good as it removes one step from the process of understanding the duration of my portfolio. Still missing the "loan end date" column, though!
And I'm not sure whether you meant this - my guess is not - but the interest rate column now shows borrower rate, not lender rate, which is more than a little annoying as you're just rubbing my nose in your fat margins!
|
|
macq
Member of DD Central
Posts: 1,934
Likes: 1,199
|
Post by macq on Aug 10, 2017 6:49:33 GMT
not sure but can you see the end dates with other black box platforms such as LB or LW?
|
|
macq
Member of DD Central
Posts: 1,934
Likes: 1,199
|
Post by macq on Aug 13, 2017 8:02:29 GMT
with regards feedback on the new dashboard could we have a better placed logout button as on my dashboard the word logout seems to be obscured/overlaid by my logged in name & T & Cs & help headers and also the writing is very faint so it just becomes a big blur as its 4 lines in the space for 2
|
|
puddleduck
Member of DD Central
Posts: 537
Likes: 489
|
Post by puddleduck on Aug 13, 2017 10:28:32 GMT
with regards feedback on the new dashboard could we have a better placed logout button as on my dashboard the word logout seems to be obscured/overlaid by my logged in name & T & Cs & help headers and also the writing is very faint so it just becomes a big blur as its 4 lines in the space for 2 I do not have this issue, at the bottom left I see Logged in as: ****** View account|Logout The light purple text on dark purple backgrounds is a pretty stupid idea though, Like many websites, I feel they tend to make change for changes sake, while giving little consideration to the the end user.
|
|
macq
Member of DD Central
Posts: 1,934
Likes: 1,199
|
Post by macq on Aug 13, 2017 11:25:47 GMT
thanks for info it made me check again and while it's never effected any other site or even the old OC dashboard it seems to be where i have a slight zoom setting on the browser & have for over 3 years as all other sites have adjusted with no problems,it looks like its messing this one display up.But to be fair i think i would but zoom on anyway as the small writing on purple is hard to read in my opinion.So may be the name & logout could be moved to the top & give more space with bolder writing
|
|
|
|
Post by octopusjoe on Aug 14, 2017 14:58:59 GMT
Thanks again for all the feedback everyone! Rest assured it has all been taken on board and shared with the whole team.
ISA transfers are something we are looking into, and hopefully it won't be too long before we can accommodate them. As you say, there is clearly the demand!
And thanks for your comments on the layout/design, too. This is something we tested extensively, however we of course know it can always be improved.
|
|
|
|
Post by octopusjoe on Aug 14, 2017 15:02:04 GMT
Agree with everything jester says above. I would have been happy to move a cash isa across to you immediately had transfers been available, but I will be reserving this year's IFISA allocation for a platform offering a higher interest rate. Ironically, I felt your ISA would still have been ideal for my mother (providing you still offer interest payments into the bank account as you do with the normal a/c's?) but as she would be a new customer of yours, she can't open one yet... Heres hoping you allow transfers in sooner rather than later (and when you do, if you're worried about being snowed under, perhaps again you could offer transfers-in to current customers only, initially...)? Also, littonowl, if your mother is interested in an Octopus Choice ISA, she will now be able to open one by opening a regular account like usual 
|
|
littonowl
Member of DD Central
Posts: 398
Likes: 355
|
Post by littonowl on Aug 15, 2017 11:57:32 GMT
Agree with everything jester says above. I would have been happy to move a cash isa across to you immediately had transfers been available, but I will be reserving this year's IFISA allocation for a platform offering a higher interest rate. Ironically, I felt your ISA would still have been ideal for my mother (providing you still offer interest payments into the bank account as you do with the normal a/c's?) but as she would be a new customer of yours, she can't open one yet... Heres hoping you allow transfers in sooner rather than later (and when you do, if you're worried about being snowed under, perhaps again you could offer transfers-in to current customers only, initially...)? Also, littonowl , if your mother is interested in an Octopus Choice ISA, she will now be able to open one by opening a regular account like usual Thanks octopusjoe will help her open one up later in the week. Can you just confirm the option to have interest paid into your bank is still open for the IFISA. Also, and on a separate note, I've just had notification of my monthly interest rate and it is significantly lower than normal (c.87% less!) yet I appear to still be fully invested. Has there been a glitch in the payments this month?
|
|
macq
Member of DD Central
Posts: 1,934
Likes: 1,199
|
Post by macq on Aug 15, 2017 12:19:49 GMT
Also, littonowl , if your mother is interested in an Octopus Choice ISA, she will now be able to open one by opening a regular account like usual Thanks octopusjoe will help her open one up later in the week. Can you just confirm the option to have interest paid into your bank is still open for the IFISA. Also, and on a separate note, I've just had notification of my monthly interest rate and it is significantly lower than normal (c.87% less!) yet I appear to still be fully invested. Has there been a glitch in the payments this month? Would guess yes on the glitch as i had the same & have contacted them.May be the Purple monster moved the decimal point 
|
|
|
|
Post by octopusjoe on Aug 15, 2017 12:31:40 GMT
Also, littonowl , if your mother is interested in an Octopus Choice ISA, she will now be able to open one by opening a regular account like usual Thanks octopusjoe will help her open one up later in the week. Can you just confirm the option to have interest paid into your bank is still open for the IFISA. Also, and on a separate note, I've just had notification of my monthly interest rate and it is significantly lower than normal (c.87% less!) yet I appear to still be fully invested. Has there been a glitch in the payments this month? Great news, we look forward to welcoming her aboard! And yes, it will operate in just the same way as your normal account And you're correct (and macq), we have sadly had an issue this morning with the numbers showing our statements (what's actually in the account should be absolutely fine). We are really sorry about this, but are working extremely hard to sort it out. We will resend the statements when they've been corrected. It may also affect what's being shown on the dashboard. We really do appreciate everyone's understanding on this!
|
|
macq
Member of DD Central
Posts: 1,934
Likes: 1,199
|
Post by macq on Aug 15, 2017 13:01:02 GMT
Thanks octopusjoe will help her open one up later in the week. Can you just confirm the option to have interest paid into your bank is still open for the IFISA. Also, and on a separate note, I've just had notification of my monthly interest rate and it is significantly lower than normal (c.87% less!) yet I appear to still be fully invested. Has there been a glitch in the payments this month? Great news, we look forward to welcoming her aboard! And yes, it will operate in just the same way as your normal account And you're correct (and macq ), we have sadly had an issue this morning with the numbers showing our statements (what's actually in the account should be absolutely fine). We are really sorry about this, but are working extremely hard to sort it out. We will resend the statements when they've been corrected. It may also affect what's being shown on the dashboard. We really do appreciate everyone's understanding on this! Thanks for the heads up OC but if my statement is wrong,my dash board is wrong and my reinvestment payment buying new loans is wrong, its a bit hard to understand the comment "whats in the account should be fine"
|
|
|
|
Post by octopusjoe on Aug 15, 2017 13:28:35 GMT
Great news, we look forward to welcoming her aboard! And yes, it will operate in just the same way as your normal account And you're correct (and macq ), we have sadly had an issue this morning with the numbers showing our statements (what's actually in the account should be absolutely fine). We are really sorry about this, but are working extremely hard to sort it out. We will resend the statements when they've been corrected. It may also affect what's being shown on the dashboard. We really do appreciate everyone's understanding on this! Thanks for the heads up OC but if my statement is wrong,my dash board is wrong and my reinvestment payment buying new loans is wrong, its a bit hard to understand the comment "whats in the account should be fine" Sorry Macq, that definitely was not as clear as I had intended. What I meant is that the amounts being displayed in the statement and on the dashboard are incorrect, however the amount of money actually in your account, and your interest due etc, has not been affected. We'll be sending correct statements as soon as possible.
|
|
