ablender
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Post by ablender on Apr 7, 2017 14:27:21 GMT
My transactions weren't altered after all! "You are one of a few investors who have been affected by a small interest shortfall glitch on your account. This is unrelated to our new default policy coming in to effect. The shortfall related to an interest payment made in 31/03/2016 which was accidentally removed from some accounts during 2017's March interest run. These missing payments have now been added back in to your account and we apologise profusely for this temporary issue, which we have been assured should not happen again. If you have any queries, please feel free to contact us. Kind regards, The Lendy Team" I think we all need to keep an eye out for deleted transactions in the future. Slightly worrying development. Perhaps it is as you say but for me the fact that Ly could go back and find were the error was and correct it is a positive thing.
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ablender
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Post by ablender on Apr 7, 2017 12:59:10 GMT
What about fishing for lobsters?
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ablender
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Post by ablender on Apr 5, 2017 16:18:12 GMT
Paul64 I have also PM'd you after you sent a message. However, thought I may as well place a message here just in case you missed it You have told me that "it is changing all the time, which is why it wouldn't be accurate to include it". My question is specific to the amount... as of today (or whenever you choose to reply) - it isn't changing hour by hour; can you let us know how much is in the PF, please? I do think it is important to include an amount on the website (as you used to - it doesn't have to be a live amount, maybe updated weekly? Paul64Taking a point from what CD is quoting you as saying. All the data on your website is "changing all the time". This does not stop you from displaying the loans available for sale and other information. Why is it stopping you from displaying the value of the PF? Make it dynamic. PS I am still waiting for an answer re the reduction of my balance. The email replies from George do not hold water.
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ablender
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Post by ablender on Apr 4, 2017 16:40:22 GMT
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ablender
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Post by ablender on Apr 3, 2017 17:05:12 GMT
I sent an email to Lendy and I got an automated email back
##- Please type your reply above this line -##
Your request (19653) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email.
MY NAME
Apr 3, 17:55 BST
Name MY NAME Email MY EMAIL ADDRESS Telephone MY TELEPHONE NUMBER
Hi Paul, I am copying my previous email here since you specifically asked to be contacted through this form on the forum.
In my email with the subject Re: March's monthly interest, dated 02/04/2017 20:47, I said:
"After the interest run on Saturday my Balance was £XXXX.XX. Now it has been reduced to £YYYY.YY. This is a difference of £1.89. Can you please explain why this difference?
I never held any loan parts of less than 12%pa so I should not have been effected by this error."
Please note that it is not the money itself that I am concerned about. What I would like to know is, was this a manual error or a bug in the code that can potentially result in other inaccuracies?
I would like a specific reply to the this question please.
Cheers.
Copyright © 2017 Lendy, All rights reserved.
Lendy is a trading name of Lendy Ltd, Registered in England & Wales. Registered office is Brankesmere House, Queens Crescent, Southsea, Portsmouth, PO5 3HT(Company No. 8244913). Lendy Ltd is registered with the Office of the Information Commissioner, Reg no. Z3404040; and is regulated by the Financial Conduct Authority (FCA) #622666.
What strikes me is that they regurgitated what I said but they seem to claim copyright. I definitely object to this and make a public counter-claim here that if we need to protect the copyright, it would be mine, and if there are rights to reserve, I will be the one doing so. Please note that just adding a few lines does not create a new copyright. At best it is a derivative work.
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ablender
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Post by ablender on Apr 3, 2017 16:27:56 GMT
No conspiracy I am afraid, despite the theories. It was a simple admin error, which credited March's interest at a flat 12%pa across all loan parts. This was corrected over the weekend, but it did result in some investors receiving less interest than stated on Saturday for loan parts that should be paying less than 12%pa. I'm sorry it happened, but nobody should be disadvantaged. Please though contact support via lendy.co.uk/contact if you have any account specific questions and the team will happily look to investigate them on your behalf. I have contacted you by replying to your email. I expect that you do receive such emails. I am waiting for a reply. In the meantime your post does not address the issue that I raise, namely that people who had no sub 12% loan parts had their balance reduced too. Is the error larger than you quote above? Is it a manual error or something in your code?
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ablender
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Post by ablender on Apr 3, 2017 15:50:16 GMT
I haven't voted; there is no option for me. It doesn't make me angry; I'm of the opinion SS do have the right to take their money back, but the fact is, it should happen in the first place savingstream can take their money back but in my case I have never had any loan parts apart from 12%. If the error was in the other loan parts I do not see why my balance went down. In the meantime I am still waiting for a reply to my email. Paul64 might want to comment on this.
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ablender
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Post by ablender on Apr 2, 2017 23:20:10 GMT
No. The problem has not been corrected. It was just made more complicated. I never held any loan parts with less than 12% and yet my balance was reduced. This is criticism; constructive or not; but definitely not moaning. Well if I was in your shoes, i would be sending an email to Lendy, as I doubt anyone here is going to resolve the problem for you, and certainly not me. Already did as soon as I received their email.
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ablender
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Post by ablender on Apr 2, 2017 20:31:36 GMT
Many people like myself have been steadily reducing our exposure to this platform over the last 6 months or so because of repeated mess ups and falling confidence. If you wish to be an apologist for a Premier League cock up like this then fine but most rational people would agree it is unacceptable. Will you condemn today's debacle? I've no need to condemn it, its not something i'll lose sleep over, the problem has been corrected and I promptly received an email telling me why there is now a negative balance on my account. I'll go back to my original post now, as it seems you are very unhappy with the platform premier league cock up, why not list all your parts on the SM and withdraw your money? Problem sorted. No. The problem has not been corrected. It was just made more complicated. I never held any loan parts with less than 12% and yet my balance was reduced. This is criticism; constructive or not; but definitely not moaning.
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ablender
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Post by ablender on Apr 2, 2017 20:11:43 GMT
I have just received an email from Lendy describing the interest error. My balance was reduced by £1.89. I admit that this is not a large amount but I never had any parts with less than 12% so I cannot explain why this reduction happened. I emailed savingstream and hope to get an answer. Has anyone else experienced a reduction in their funds even though you never held any sub 12% loan parts? I had the same and never been involved in any of the sub 12% loans so clearly more errors are happening than they have owned up to so far, I think the whole idea of going into customer accounts and making back dated changes with no audit trail must IMHO be against some regulation somewhere ! Furthermore, I checked the amount of interest which is reported by Lendy's Tax Statement and this has not changed.
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ablender
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Post by ablender on Apr 2, 2017 19:52:51 GMT
I have just received an email from Lendy describing the interest error. My balance was reduced by £1.89. I admit that this is not a large amount but I never had any parts with less than 12% so I cannot explain why this reduction happened. I emailed savingstream and hope to get an answer. Has anyone else experienced a reduction in their funds even though you never held any sub 12% loan parts?
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ablender
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Post by ablender on Apr 1, 2017 16:43:00 GMT
Saving Stream is now Lendy. Max interest 12% (for the time being!!) and there are loans which go beyond the 12 month initial term. ![(rofl)](//storage.proboards.com/forum/images/smiley/rofl.png) I spotted that April 1st joke! Hi LizI did not mean it as a joke, though I understand that it might as well be in many cases. I was referring to the likes of DFL020, 448 days remaining today. Have no idea how long it was when it started. DFL018, 459 days. This might be a new trend.
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ablender
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Post by ablender on Apr 1, 2017 15:20:56 GMT
I may well have helped prompt the latest update, as I have been corresponding with Helen at LC via e-mail, which I pointed was fine for me but failed to help the other interested investors. In a nutshell LC are still pursuing the borrower, regret the loss & admit to being mislead by the borrower over repayment - no great surprises there then!
This was my first default with LC so I saw it as an important test of their procedures & capability in protecting/recovering lender funds, needless to say I have been less than impressed with their lamentable performance to date. Whilst I am prepared to accept defaults & subsequent losses if I feel that they are genuine & the platform has taken reasonable steps to both avoid them happening & robust action to recover them as & when they do inevitably occur – LC currently demonstrates neither of these essential requirements IMO!
I wonder if there are any other places where these observations would apply? Hmm let me think for a millisecond; ah that's it an image of central Leeds but for some reason I can't quite get Google Earth to give me a proper view of the building. That must be your fault! You do not know how to set Google Earth properly.
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ablender
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Post by ablender on Apr 1, 2017 15:10:01 GMT
Saving Stream is now Lendy. Max interest 12% (for the time being!!) and there are loans which go beyond the 12 month initial term.
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ablender
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Post by ablender on Apr 1, 2017 13:19:29 GMT
Grrr. I did my withdrawal request when the interest run finished (and waited 20 mins to make sure it was all done). Withdrew the full amount. Just logged back in and an extra 9p has appeared. Now I have a balance of 9p. Wonder where that came from. Anyone else does not want their pennies? Please transfer to my account.
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