DeafEater
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Post by DeafEater on May 20, 2016 9:38:16 GMT
I've just received a new style email from the website which exhibits the same lack of coding QA as the last time something changed. The new style email is entitled 'Loan contract redeemed'. I think this email is just a new form of the 'your contract has been repaid early' emails but there are several things wrong with it.
It starts with 'Dear Laurence'. This wouldn't be unreasonable if my name was Laurence but it isn't. It mentions a contract number which may or may not belong to me (I haven't checked). However it also says that the sum of the capital and interest outstanding on this contract is '£' and whereas I concede that the contract is denominated in pounds sterling, I can't help feeling having a number after the '£' sign would be more helpful. The email also contains a table listing my reinvestment settings and these are correct so it's certainly extracting SOME information about me that's accurate but someone has screwed up big time.
As someone who writes code for a living, I would be expecting my P45 for releasing something so poorly checked. If it's the same person that was responsible for the email change involving the 'Everyday' account (which didn't make sense), s/he does not appear to be learning from their mistakes.
Am I the only one receiving nonsense from RS again?
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markr
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Post by markr on May 20, 2016 10:45:06 GMT
I had the same email, apparently I'm also called Laurence. The loan contract and amount matched a repayment I had today so that bit is genuine.
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happy
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Post by happy on May 20, 2016 13:14:18 GMT
I'm Laurence too, do you think RS could just call us all Bruce!
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dermot
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Post by dermot on May 20, 2016 13:43:45 GMT
I'm Laurence too, do you think RS could just call us all Bruce! I've obviously been left out of the Laurence in-crowd club. But then I've always been a bit of a loaner (yes, I know it's a pretty crappy pun, but given it is Friday afternoon and I've had a quick visit to a local beer festival...). I had an early repayment notification yesterday with my name and other details including the amount all correct. Laurence
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DeafEater
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Post by DeafEater on May 20, 2016 13:52:03 GMT
Do you think Spartacus would have been a more enjoyable film if the main character was called Laurence?
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Post by propman on May 20, 2016 15:35:26 GMT
I'm Laurence too, do you think RS could just call us all Bruce! I'm Laurence and so's my wife...
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DeafEater
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Post by DeafEater on May 20, 2016 18:41:48 GMT
In addition to messing up the early repayment email I see they've screwed up some wording on the website too. When I change the rate of an existing order (because my default reinvestment rate is a little too optimistic), the confirmation screen has changed and now looks like this: The screen tells you to click the 'Confirm' button but there isn't one. In fact clicking the 'Next' button does the trick but this is yet another silly mistake that would have been avoided with a decent QA stage.
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Post by westonkevRS on May 20, 2016 19:24:10 GMT
What can I say, this is totally embarrassing. A total shambles and I'm personally stupefied and don't know what to say. This isn't the first time, not only in terms of the messaging and the data within, but we've sent messages before to people that had opted out of such emails. Personally when I send an email to more than one person I re-read and test.... if it was 1000s I'd be super careful.
I can only apologise, and assure you that words will be had. Although hopefully not the P45....
Edit: It was identified at RS HQ at 10am on the morning the emails were going out, and fixed. Therefore only a few lenders who were having contracts redeemed (including me) got the "Laurence email". So limited damage, just embarrassing and amateur hour.
Kevin.
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DeafEater
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Post by DeafEater on May 21, 2016 9:14:55 GMT
Edit : It was identified at RS HQ at 10am on the morning the emails were going out, and fixed. Therefore only a few lenders who were having contracts redeemed (including me) got the "Laurence email". So limited damage, just embarrassing and amateur hour.Kevin. Thanks for the update Kevin. I was slightly kidding with the P45 reference. Mind you if the error hadn't been caused by coding a literal for the salutation but was actually caused by them having run something like: UPDATE SET [FirstName] = 'Lawrence' FROM [tblCustomer]; on the production database, ...now that's definitely a P45.
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Post by closetotheedge on May 21, 2016 9:16:21 GMT
I also received one of these but somehow coupled with the explanation from westonkev I actually find it a positive sign that there are fallible humans in situ at RS. When HSBC make mistakes I rarely get any indication of fault or even a response for that matter.
Many years ago I worked in the office of a large insurance firm. My boss told me to order 10,000 filing slings. I ordered 10,000 packs of 1,000 in error so I hid the surplus and myself in the basement. I hope they are still finding a use for them. I was let go shortly after for another ck up and never reached the heights of 'Supplies Procurement Assistant' again. Perhaps if I had faced my mistake and owned up I could now be 'Head of Supplies' some 40 years later.
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Post by newlender on May 21, 2016 11:06:26 GMT
Zopa wouldn't change my 'Dear XXXXXXX' salutation when I asked them. I had to register under my full name for bank/checking purposes and am now greeted as 'Dear Maximilian' instead of 'Dear Max' which is what everyone calls me. Only my mother used the full version. (That's just an invented name but the point is true.) Seedrs managed it with no problem after I emailed. Actually, I'd prefer Laurence to 'Maximilian'. I think I'll Google 'deed poll'.
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investibod
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Post by investibod on May 21, 2016 12:09:44 GMT
What can I say, this is totally embarrassing. A total shambles and I'm personally stupefied and don't know what to say. This isn't the first time, not only in terms of the messaging and the data within, but we've sent messages before to people that had opted out of such emails. Personally when I send an email to more than one person I re-read and test.... if it was 1000s I'd be super careful. Thank you for the abject apology, completely without corporate PR bullshit. It actually gives me confidence that a company is more concerned with fixing the issue than trying to apply a positive spin.
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Post by graham34 on May 24, 2016 12:41:05 GMT
The screen tells you to click the 'Confirm' button but there isn't one. In fact clicking the 'Next' button does the trick but this is yet another silly mistake that would have been avoided with a decent QA stage. Amazingly this still hasn't been fixed or rolled back.
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Post by p2plender on Jun 29, 2016 16:01:31 GMT
website crashed here
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Post by GSV3MIaC on Jun 29, 2016 16:16:41 GMT
Working fine here. (and has been for the last 30 mins or so, near as I can tell - I wasn't pushing buttons the whole time though).
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