"An Important Update" 06.12.18 - Email Series
Dec 6, 2018 12:48:06 GMT
ozboy, locutus, and 1 more like this
Post by Monetus on Dec 6, 2018 12:48:06 GMT
Dear
As an investor on the Lendy platform, I am writing to you to apologise that the repayment process has been significantly behind expectation on some of the loans you have invested in.
We are well aware that some investors have expressed their concern, both in the media and on public forums, about the slow pace of repayments on some loans that they have made through the Lendy platform.
We accept that there have been delays on repayments and we want you to know what actions we have taken to resolve those loans affected by deferred repayment.
We have undertaken a thorough review of our recovery process to improve the speed at which recoveries are undertaken and ensure that we are using all the right tools to maximise recoveries.
We have identified areas where we can make substantial improvements to our recoveries process which is why I am writing to you now.
The core areas that have been addressed are:
Governance
Financial Controls
Liquidity
Collections
Compliance
Whilst improving the performance of recoveries is a priority for Lendy, we are also looking to enhance the quality the communications we provide to investors, following the concerns you have raised.
If you have questions, please do email them to ask@lendy.co.uk. We will collate the themes and answer them in the coming days.
I hope this will bring assurance that we are absolutely committed to making improvements in our service and faster and better recovery rates are at the core of that process.
Yours sincerely,
Liam Brooke, CEO & Founder
As an investor on the Lendy platform, I am writing to you to apologise that the repayment process has been significantly behind expectation on some of the loans you have invested in.
We are well aware that some investors have expressed their concern, both in the media and on public forums, about the slow pace of repayments on some loans that they have made through the Lendy platform.
We accept that there have been delays on repayments and we want you to know what actions we have taken to resolve those loans affected by deferred repayment.
We have undertaken a thorough review of our recovery process to improve the speed at which recoveries are undertaken and ensure that we are using all the right tools to maximise recoveries.
We have identified areas where we can make substantial improvements to our recoveries process which is why I am writing to you now.
The core areas that have been addressed are:
Governance
Financial Controls
Liquidity
Collections
Compliance
Whilst improving the performance of recoveries is a priority for Lendy, we are also looking to enhance the quality the communications we provide to investors, following the concerns you have raised.
If you have questions, please do email them to ask@lendy.co.uk. We will collate the themes and answer them in the coming days.
I hope this will bring assurance that we are absolutely committed to making improvements in our service and faster and better recovery rates are at the core of that process.
Yours sincerely,
Liam Brooke, CEO & Founder
