ramblin rose
Member of DD Central
“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
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Post by ramblin rose on Oct 21, 2014 14:19:06 GMT
My account total seems substantially lower than it was before. The "Current cash balance" seems the same, and the "Total investment" also seems the same as the previous lent balance of loans already made, but funded bids seem completely absent from the total. They seem to be missing because they are - by design I believe. Once your current bids have been drawn down there will be no such thing as a bid, so they have decided that there's no point in adding them in for that interim period. Right or wrong? - personally I think it's probably right, although with drawdown timescales being a bit of a moveable feast, the 'interim' could potentially be quite a long time............ 
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ramblin rose
Member of DD Central
“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
Posts: 1,370
Likes: 857
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Post by ramblin rose on Oct 21, 2014 14:20:48 GMT
The world famous Piggy squadron!
I already 'like'd this for you on the other thread, so you aren't getting another! (Still like it though 
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Post by yorkshireman on Oct 21, 2014 14:34:42 GMT
My account total seems substantially lower than it was before. The "Current cash balance" seems the same, and the "Total investment" also seems the same as the previous lent balance of loans already made, but funded bids seem completely absent from the total. They seem to be missing because they are - by design I believe. Once your current bids have been drawn down there will be no such thing as a bid, so they have decided that there's no point in adding them in for that interim period. Right or wrong? - personally I think it's probably right, although with drawdown timescales being a bit of a moveable feast, the 'interim' could potentially be quite a long time............ Assuming all the live and accepted bids are drawdown, they will then become part of the total investment as before. So why aren’t they in that figure now? Addressed to AC not you RR.
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sl75
Posts: 2,092 
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Post by sl75 on Oct 21, 2014 14:42:42 GMT
They seem to be missing because they are - by design I believe. Once your current bids have been drawn down there will be no such thing as a bid, so they have decided that there's no point in adding them in for that interim period. Right or wrong? - personally I think it's probably right, although with drawdown timescales being a bit of a moveable feast, the 'interim' could potentially be quite a long time............ That's absolutely no excuse for showing a total that is KNOWN to be wrong, especially as almost all users will be affected and no warning that their totals will be wrong for the foreseeable future! I was also recently granted a shadow bidding facility. It is unclear how I now settle the shadow bids, or even (as taca queried above) how I can even see which bids are shadow bids and which are funded bids. Also, where is the statement for the manual loan investment account? I was surprised to see no statement entries showing portions of loans being bought and sold (given that I'd previously had several loans that had the target different from the actual investment, but only by a small amount), so tried adjusting the investment target to kick it into action. It now shows only a single statement entry: "Inter account transfer to product Manual Loan Investments Account (1)" How do I find out which of the many investments for which I had an unfulfilled investment target it actually invested that money into? (I didn't take a before and after snapshot to compare - in hindsight I should have done!) [also addressed primarily to AC, or to anyone with access to the 'pink' forum who can copy answers across if the questions have come up in the secret discussion over there, rather than specifically to RR]
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ilmoro
Member of DD Central
'Wondering which of the bu***rs to blame, and watching for pigs on the wing.' - Pink Floyd
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Post by ilmoro on Oct 21, 2014 14:46:33 GMT
The world famous Piggy squadron!
I already 'like'd this for you on the other thread, so you aren't getting another! (Still like it though Wont hold it against you!  Didnt want to deprive those not in the pink!
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ramblin rose
Member of DD Central
“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
Posts: 1,370
Likes: 857
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Post by ramblin rose on Oct 21, 2014 14:52:01 GMT
Also, where is the statement for the manual loan investment account? I was surprised to see no statement entries showing portions of loans being bought and sold (given that I'd previously had several loans that had the target different from the actual investment, but only by a small amount), so tried adjusting the investment target to kick it into action. It now shows only a single statement entry: "Inter account transfer to product Manual Loan Investments Account (1)" How do I find out which of the many investments for which I had an unfulfilled investment target it actually invested that money into? (I didn't take a before and after snapshot to compare - in hindsight I should have done!) [also addressed primarily to AC, or to anyone with access to the 'pink' forum who can copy answers across if the questions have come up in the secret discussion over there, rather than specifically to RR] Someone else queried this further up the thread about an hour ago which you must've missed - it had been covered in the pink thread, but the information was relayed here. They are working now on a statement for the investment account at the moment that will show us when units are bought and sold in that account.
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Post by yorkshireman on Oct 21, 2014 15:01:00 GMT
That's absolutely no excuse for showing a total that is KNOWN to be wrong, especially as almost all users will be affected and no warning that their totals will be wrong for the foreseeable future! Too damned right!! As I said earlier, assuming all the live and accepted bids are drawdown, they will then become part of the total investment as before. So why aren’t they in that figure now? This is a typical IT department approach showing no practical consideration for the end user, the lender, who is entrusting their money to AC.
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ramblin rose
Member of DD Central
“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
Posts: 1,370
Likes: 857
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Post by ramblin rose on Oct 21, 2014 15:07:06 GMT
Also, where is the statement for the manual loan investment account? I was surprised to see no statement entries showing portions of loans being bought and sold (given that I'd previously had several loans that had the target different from the actual investment, but only by a small amount), so tried adjusting the investment target to kick it into action. It now shows only a single statement entry: "Inter account transfer to product Manual Loan Investments Account (1)" How do I find out which of the many investments for which I had an unfulfilled investment target it actually invested that money into? (I didn't take a before and after snapshot to compare - in hindsight I should have done!) [also addressed primarily to AC, or to anyone with access to the 'pink' forum who can copy answers across if the questions have come up in the secret discussion over there, rather than specifically to RR] Someone else queried this further up the thread about an hour ago which you must've missed - it had been covered in the pink thread, but the information was relayed here. They are working now on a statement for the investment account at the moment that will show us when units are bought and sold in that account. The quick fix for an investment account statement has now been made available to us via a menu icon (looks like the menu icon in Firefox) at the right had end of the investment account section. They have said its accessibility will be improved in the near future.
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Post by yorkshireman on Oct 21, 2014 15:07:46 GMT
Sincere thanks to AC for not getting the new site incontrovertibly 100% spot-on impeccably perfect at initial showing. Otherwise us lot would have nothing to whinge about. All the comments are justified criticisms not whinges for the sake of whinging. Of course there are going to be teething problems but some of us prefer to be in control of our hard earned brass rather than merely relying on the competence of IT departments.
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is
Posts: 108
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Post by is on Oct 21, 2014 15:11:29 GMT
Accrued interest appears to be going down when you sell loan units. Since AC platform does not charge/pay accrued during sale, it appears accrued information is still broken like it was on the old site (had to do manual reconciliation).
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mikeb
Posts: 1,072
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Post by mikeb on Oct 21, 2014 15:19:57 GMT
Thanks very much, not sure i fancy all my web pages constantly being refreshed tho & hogging the bandwidth, maybe it's low? only one way to find out. Shouldn't need to refresh that often. The logout timeout is supposed to be 20 minutes of inactivity, however it's reset by page loads so you would need to refresh the page every 19 minutes to stop it logging you out (and giving a 1 minute margin). Clicking on one of the dynamic controls (such as adjusting your allocation of funds) doesn't currently reset that timeout although we're working on a solution to that. Any chance of a "this is my computer, leave me logged in" button?
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Post by chris on Oct 21, 2014 15:23:31 GMT
Accrued interest appears to be going down when you sell loan units. Since AC platform does not charge/pay accrued during sale, it appears accrued information is still broken like it was on the old site (had to do manual reconciliation). Accrued interest only shows for the currently held loan units. It's difficult to calculate (computationally expensive) for previously held loan units so we need to build a caching system, but that needs to be kept up to date as loan units sell. It's only my medium priority to do list to include that so hopefully within another couple of days.
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Post by yorkshireman on Oct 21, 2014 15:28:01 GMT
The quick fix for an investment account statement has now been made available to us via a menu icon (looks like the menu icon in Firefox) at the right had end of the investment account section. They have said its accessibility will be improved in the near future. I’ll readily admit to not being tech savvy but sorry RR I don’t see any sign or mention of a quick fix etc. I can see the Firefox style menu icon but when I click on it I get: • How It Works • Dashboard • Sign out • home • Key Investor Information • Borrowers & Brokers • About Us • Press • FAQs • Contact • Blog • T&C's Unless I’m missing something, which would not be surprising considering all the anomalies that have arisen, then none of these mention an investment account statement.
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pikestaff
Member of DD Central
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Post by pikestaff on Oct 21, 2014 15:29:15 GMT
...I was also recently granted a shadow bidding facility. It is unclear how I now settle the shadow bids, or even (as taca queried above) how I can even see which bids are shadow bids and which are funded bids... All questions are best raised on the pink thread I think. It may take Chris longer to catch up here. There is no shadow bid settlement mechanism in the new site. I asked about this and Chris replied to the effect that he thought the money would be taken, when needed, from the main cash account (ie, before the cash is transferred to the manual investment account). He also said he'd double check, which implies he was not absolutely certain. I expect settlement requests will be by email as before and hopefully this will be covered in the emails. As for how can you tell if bids are funded or not, I don't know because all of my outstanding bids are shadow bids. But let me ask you a question. If you go to the list of loans coming soon (Loan Book > Browse Loans > Filter for Loans Coming Soon), what do you see? All of the loans for which I have shadow bids have a target and holding of nil. I'm hoping that where you have funded your bids the amounts might not be nil. It would be interesting to know...
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ramblin rose
Member of DD Central
“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
Posts: 1,370
Likes: 857
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Post by ramblin rose on Oct 21, 2014 15:32:03 GMT
The quick fix for an investment account statement has now been made available to us via a menu icon (looks like the menu icon in Firefox) at the right had end of the investment account section. They have said its accessibility will be improved in the near future. I’ll readily admit to not being tech savvy but sorry RR I don’t see any sign or mention of a quick fix etc. I can see the Firefox style menu icon but when I click on it I get: • How It Works • Dashboard • Sign out • home • Key Investor Information • Borrowers & Brokers • About Us • Press • FAQs • Contact • Blog • T&C's Unless I’m missing something, which would not be surprising considering all the anomalies that have arisen, then none of these mention an investment account statement. You are looking at the one at the top of the page. I was referring to the one at the right hand end of the Manual Investment Account section, further down the page. It isn't obvious, and I believe that's why they said they would improve the accessibility when they can.
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Didnt want to deprive those not in the pink!
