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Post by colalba on Oct 21, 2014 15:32:45 GMT
Someone else queried this further up the thread about an hour ago which you must've missed - it had been covered in the pink thread, but the information was relayed here. They are working now on a statement for the investment account at the moment that will show us when units are bought and sold in that account. The quick fix for an investment account statement has now been made available to us via a menu icon (looks like the menu icon in Firefox) at the right had end of the investment account section. They have said its accessibility will be improved in the near future. Does this mean we will have multiple statements to look at/download (which sounds like a nightmare) or is the existing one now defunct and only there to let us look at old info.
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ramblin rose
Member of DD Central
“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
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Post by ramblin rose on Oct 21, 2014 15:38:17 GMT
The quick fix for an investment account statement has now been made available to us via a menu icon (looks like the menu icon in Firefox) at the right had end of the investment account section. They have said its accessibility will be improved in the near future. Does this mean we will have multiple statements to look at/download (which sounds like a nightmare) or is the existing one now defunct and only there to let us look at old info. There will be a statement for each sub-account. The old one is now the cash account statement - will show money in and out of there, whether from/to external or from/to another sub-account such as the manual investment account. This new one is for the manual investment account and shows the ins and outs for that account - to/from the cash account or to pay for/receive payments from bought and sold loan units. I believe the inention is to provide one for the green account when it's up and running and the same for any others they dream up. I think it will make much more sense when there are more different sub-accounts available - you'd want to keep track of what was going in and out of each of them.
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Post by geoffrey on Oct 21, 2014 15:41:14 GMT
All questions are best raised on the pink thread I think. It may take Chris longer to catch up here. I have to say, it is rather annoying to keep being told "oh that should be discussed on the pink thread". Many of us do not have access to that area. When I signed up to the forum, I saw a big bold sticky saying that discussion of a certain company was banned, and that if lenders wanted to discuss it, they should sign up to a private part of the forum. I always assumed that area was set up to discuss the banned company, so I did not need to subscribe to it. Now I suddenly find that issues affecting basic usability of the site are being discussed in the private area. This leaves quite a lot of lenders out in the cold. I think discussion of anything substantive, and of any workarounds, should move here, and not take place behind closed doors.
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Post by colalba on Oct 21, 2014 15:43:11 GMT
...I was also recently granted a shadow bidding facility. It is unclear how I now settle the shadow bids, or even (as taca queried above) how I can even see which bids are shadow bids and which are funded bids... All questions are best raised on the pink thread I think. It may take Chris longer to catch up here. There is no shadow bid settlement mechanism in the new site. I asked about this and Chris replied to the effect that he thought the money would be taken, when needed, from the main cash account (ie, before the cash is transferred to the manual investment account). He also said he'd double check, which implies he was not absolutely certain. I expect settlement requests will be by email as before and hopefully this will be covered in the emails. As for how can you tell if bids are funded or not, I don't know because all of my outstanding bids are shadow bids. But let me ask you a question. If you go to the list of loans coming soon (Loan Book > Browse Loans > Filter for Loans Coming Soon), what do you see? All of the loans for which I have shadow bids have a target and holding of nil. I'm hoping that where you have funded your bids the amounts might not be nil. It would be interesting to know... I think I had a mixture of bids and shadow bids (not 100% sure) and all show holding of zero. Worcester which was shadow and now settled also shows as zero so I suspect your hope is in vain.
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Post by yorkshireman on Oct 21, 2014 15:45:25 GMT
I’ll readily admit to not being tech savvy but sorry RR I don’t see any sign or mention of a quick fix etc. I can see the Firefox style menu icon but when I click on it I get: • How It Works • Dashboard • Sign out • home • Key Investor Information • Borrowers & Brokers • About Us • Press • FAQs • Contact • Blog • T&C's Unless I’m missing something, which would not be surprising considering all the anomalies that have arisen, then none of these mention an investment account statement. You are looking at the one at the top of the page. I was referring to the one at the right hand end of the Manual Investment Account section, further down the page. It isn't obvious, and I believe that's why they said they would improve the accessibility when they can. Thanks for pointing me in the right direction although I don't see this resolving the issue of the missing bids.
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ramblin rose
Member of DD Central
“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
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Post by ramblin rose on Oct 21, 2014 15:50:45 GMT
I have to say, it is rather annoying to keep being told "oh that should be discussed on the pink thread". Many of us do not have access to that area. When I signed up to the forum, I saw a big bold sticky saying that discussion of a certain company was banned, and that if lenders wanted to discuss it, they should sign up to a private part of the forum. I always assumed that area was set up to discuss the banned company, so I did not need to subscribe to it. Now I suddenly find that issues affecting basic usability of the site are being discussed in the private area. This leaves quite a lot of lenders out in the cold. I think discussion of anything substantive, and of any workarounds, should move here, and not take place behind closed doors. There's a really useful thread been started here to summarise the conclusion of the discussions and queries raised both here and on the private board that all lenders should find useful: p2pindependentforum.com/post/25373/thread
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Post by yorkshireman on Oct 21, 2014 15:51:22 GMT
All questions are best raised on the pink thread I think. It may take Chris longer to catch up here. I have to say, it is rather annoying to keep being told "oh that should be discussed on the pink thread". Many of us do not have access to that area. When I signed up to the forum, I saw a big bold sticky saying that discussion of a certain company was banned, and that if lenders wanted to discuss it, they should sign up to a private part of the forum. I always assumed that area was set up to discuss the banned company, so I did not need to subscribe to it. Now I suddenly find that issues affecting basic usability of the site are being discussed in the private area. This leaves quite a lot of lenders out in the cold. I think discussion of anything substantive, and of any workarounds, should move here, and not take place behind closed doors. Agreed 100%. The issues raised are not confidential, are of concern to all AC users and should therefore be discussed on an open forum not in secret.
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sl75
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Post by sl75 on Oct 21, 2014 15:51:58 GMT
...I was also recently granted a shadow bidding facility. It is unclear how I now settle the shadow bids, or even (as taca queried above) how I can even see which bids are shadow bids and which are funded bids... All questions are best raised on the pink thread I think. It may take Chris longer to catch up here. I see the practice of hiding away common queries in a "pink thread" as counter-productive. If I want to ask questions "in private" I'll do so direct to AC customer services. If I want to ask a question where the answer may be useful to other people, I'll do so in public. I have, however, started a separate thread where answers can be posted without having to trawl through the various discussion threads (having already inadvertently missed answers to a couple of my own questions at a point where I had been unable to access even the dashboard). Hopefully it will get used for the intended purpose (so far the only reply from someone other than myself seems to be from someone who didn't understand the purpose of the thread  ) As for how can you tell if bids are funded or not, I don't know because all of my outstanding bids are shadow bids. But let me ask you a question. If you go to the list of loans coming soon (Loan Book > Browse Loans > Filter for Loans Coming Soon), what do you see? All of the loans for which I have shadow bids have a target and holding of nil. I'm hoping that where you have funded your bids the amounts might not be nil. It would be interesting to know... I only see the completed auctions here. The "your target" column shows the amount I'd set the Auto-invest target to on the old system, which in many cases was significantly higher than the amount I bid (and I sometimes adjusted it even after the auction had closed). Did you use Auto-invest to make your shadow bids, or make them manually (leaving the AI target unset)? When I go to "Reports" -> "Live bids", there are a mixture of shadow and regular bids (but mostly shadow bids), with no way I can see to tell the difference (apart from the fact I know which are which).
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Post by yorkshireman on Oct 21, 2014 16:02:16 GMT
After all the discussion and question and answer sessions about the new website for what seems to have been an eternity, this upgrade can only be described as a total c**k up.
Moral: Action speaks louder than words.
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pikestaff
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Post by pikestaff on Oct 21, 2014 16:04:29 GMT
... As for how can you tell if bids are funded or not, I don't know because all of my outstanding bids are shadow bids. But let me ask you a question. If you go to the list of loans coming soon (Loan Book > Browse Loans > Filter for Loans Coming Soon), what do you see? All of the loans for which I have shadow bids have a target and holding of nil. I'm hoping that where you have funded your bids the amounts might not be nil. It would be interesting to know... I only see the completed auctions here. The "your target" column shows the amount I'd set the Auto-invest target to on the old system, which in many cases was significantly higher than the amount I bid (and I sometimes adjusted it even after the auction had closed). Did you use Auto-invest to make your shadow bids, or make them manually (leaving the AI target unset)? When I go to "Reports" -> "Live bids", there are a mixture of shadow and regular bids (but mostly shadow bids), with no way I can see to tell the difference (apart from the fact I know which are which). I made my shadow bids manually. I have asked what happens when I settle (I hope the target is adjusted so that my parts do not get put straight up for sale) but the question has not yet been answered. You are right, "coming soon" only includes completed auctions. 3 of my 4 shadow bids are on completed auctions; I had not noticed that the other one was not there. If you have funded bids on completed auctions, does your holding show as the amount funded (I hope so) or as nil?
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pikestaff
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Post by pikestaff on Oct 21, 2014 16:07:50 GMT
All questions are best raised on the pink thread I think. It may take Chris longer to catch up here. I have to say, it is rather annoying to keep being told "oh that should be discussed on the pink thread". Many of us do not have access to that area. When I signed up to the forum, I saw a big bold sticky saying that discussion of a certain company was banned, and that if lenders wanted to discuss it, they should sign up to a private part of the forum. I always assumed that area was set up to discuss the banned company, so I did not need to subscribe to it. Now I suddenly find that issues affecting basic usability of the site are being discussed in the private area. This leaves quite a lot of lenders out in the cold. I think discussion of anything substantive, and of any workarounds, should move here, and not take place behind closed doors. As it happens I agree. I only said this because it's where AC opened the thread. I've no idea why they did not put it on the public forum
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Post by Ton ⓉⓞⓃ on Oct 21, 2014 16:08:57 GMT
Also, where is the statement for the manual loan investment account? I was surprised to see no statement entries showing portions of loans being bought and sold (given that I'd previously had several loans that had the target different from the actual investment, but only by a small amount), so tried adjusting the investment target to kick it into action. It now shows only a single statement entry: "Inter account transfer to product Manual Loan Investments Account (1)" How do I find out which of the many investments for which I had an unfulfilled investment target it actually invested that money into? (I didn't take a before and after snapshot to compare - in hindsight I should have done!) [also addressed primarily to AC, or to anyone with access to the 'pink' forum who can copy answers across if the questions have come up in the secret discussion over there, rather than specifically to RR] That statement was missing to start with but is now hiding on the right hand end of the grey MIA panel as 3 little white horizontal lines. I'll post a screen shot here when I can;  Anyway here's a link www.assetzcapital.co.uk/investments/product-statement/view/1
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sl75
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Post by sl75 on Oct 21, 2014 16:29:17 GMT
I made my shadow bids manually. I have asked what happens when I settle (I hope the target is adjusted so that my parts do not get put straight up for sale) but the question has not yet been answered. You are right, "coming soon" only includes completed auctions. 3 of my 4 shadow bids are on completed auctions; I had not noticed that the other one was not there. If you have funded bids on completed auctions, does your holding show as the amount funded (I hope so) or as nil? My holding shows as zero, and the target as the amount I set for the AI target under the old system. There is no direct indication on that screen of the amount bid (shadow or regular). Contrary to what I had previously assumed, the system does not appear to allow me to modify my target for the "coming soon" loans. I assume this to be a bug? chris ?
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Post by geoffrey on Oct 21, 2014 16:42:10 GMT
Usability issue: On my Lumia (Windows Phone 8), the top menu of the dashboard page is truncated after "Reports". Everything to the right of Reports, including the Help button and the Username link (for logging out, managing payments) are invisible and not clickable (non-existent). It is possible to log out by tapping the Assetz logo, then choosing the menu. But key functionality is missing due to the missing menu entries. Seems to be a problem with the way the width of the top menu is set -- does not dynamically expand if I rotate the phone, or if I zoom out, but remains stuck at the width of the phone in portrait mode on first log-in.
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Post by Ton ⓉⓞⓃ on Oct 21, 2014 16:48:43 GMT
Why is my total wrong?At time of writing, there is a fault with the new site, so that it doesn't include the value of existing bids in the total. If the loans draw down, those will be added to the "currently invested" subtotal, or if the loan does not proceed the cash will become available again and be added to one of the other sections. I don't know but it may be possible to get out of an "accepted bid" by hitting the "opt out" button.... I don't know if it will ask for more underwriter cash OR silly sell your holding when the loan is eventually drawn. The Opt Out button is near the top of page on the right. Accepted bids are also shadow bids. Perhaps chris can answer when he gets time
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