|
|
Post by andrewholgate on Oct 21, 2014 15:33:12 GMT
Let us know
|
|
|
|
Post by yorkshireman on Oct 21, 2014 16:11:54 GMT
What I'd really like to say isn't on there Andrew.
Suffice to say that I respectfully suggest that you read the other threads if you haven't already done so.
|
|
niceguy37
Member of DD Central
Posts: 504 
Likes: 254
|
Post by niceguy37 on Oct 21, 2014 16:48:26 GMT
Well done on finally getting the new site in.  The world hasn't ended, and Chris has been very responsive, and hopefully most of the issues will soon be rectified. I was surprised that nobody noticed that sales and purchases weren't on the statement (now fixed - thanks very much). |
|
|
|
Post by Come_on_Grandad on Oct 21, 2014 16:51:46 GMT
Well done on finally getting the new site in. The world hasn't ended, and Chris has been very responsive, and hopefully most of the issues will soon be rectified. Me too
|
|
ramblin rose
Member of DD Central
“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
Posts: 1,370
Likes: 857
|
Post by ramblin rose on Oct 21, 2014 17:17:17 GMT
Well done on finally getting the new site in. The world hasn't ended, and Chris has been very responsive, and hopefully most of the issues will soon be rectified. I was surprised that nobody noticed that sales and purchases weren't on the statement (now fixed - thanks very much). Actually, we did notice - was fixed because we asked it to be . Agreed - very responsive and helpful all day. Let's face it, the new site didn't need to be pulled down straight away, which counts as a major success in this world.
|
|
sl75
Posts: 2,092
Likes: 1,245
|
Post by sl75 on Oct 21, 2014 17:35:24 GMT
Insufficient consideration seems to have been given to transitional arrangements. It gives the impression that all beta testing was done with a test site in its fully migrated form, with little to no testing of the process of switching from the old system to the new.
(This can be done, either internally or externally, even on an irreversible "all or nothing" change simply by making a clone of the site running from a backup copy of the database, as FC did as a public beta when they were testing the then new facility to buy and sell loan parts at a premium or discount).
|
|
oldgrumpy
Member of DD Central
Posts: 5,087
Likes: 3,233
|
Post by oldgrumpy on Oct 21, 2014 17:38:41 GMT
I'll vote next week when the oddities and complexities have been corrected or explained and penetrated my brain cell. The new site certainly isn't simple compared with the old, and will require some learning about. (Currently I'm thinking between OK and good!) PS andrewholgate I see your vote is still top of the pile!  |
|
gnasher
Member of DD Central
Posts: 207
Likes: 146
|
Post by gnasher on Oct 21, 2014 20:33:35 GMT
Given the amount of change and complexity then I have to say that In think you have done very well. I was happy with the old site, but I already feel comfortable with the new one. I look forward to further tweaks and improvements.
A marked contrast to the updated RS website where the more I used it the grumpier I became (... and still am)
|
|
koba
Posts: 45
Likes: 13
|
Post by koba on Oct 22, 2014 7:13:26 GMT
On the basis of 30 minutes with the software I gave the new site top marks. Given the scale of the changes it will take a bit longer to get fully on top of the new architecture but I already love some of the changes - not least being able to see my current investment while browsing the listings (before I needed two browser windows open side by side to refer back to what I owned). As far as I can tell the system is also rock solid and responsive. Well done Chris & team!
|
|
TFTO
Member of DD Central
Posts: 143
Likes: 71
|
Post by TFTO on Oct 22, 2014 8:04:07 GMT
I should think that once the gremlins have been ironed out, and there are more than I would like, and a little more flexibility has been introduced, the new site may be OK.
However, I preferred things as they were so it's a thumbs down from me.
|
|
|
|
Post by westcountryfunder on Oct 22, 2014 8:10:55 GMT
I'm a keen supporter of AC, and tell friends and colleagues about it, but this new website is abysmal. Ironic that the home page show someone using a typical widescreen laptop when this is a format which is quite unsuitable what with the large fonts and need frequently to scroll down to see what you need. It's not too bad on a desktop, but certainly no improvement over the old site, although of course I do understand that some functional changes were needed anyway.
So now I have at least three websites which seem to have been spoiled, namely AC, RateSetter and Santander, all with the same problem when it comes to oversize fonts and too much scrolling. Fortunately HSBC has not yet joined the club. No doubt the idea is to accommodate fat fingers on tablets, but do people really do serious financial transactions on such devices as a matter of routine? If so, I'm amazed!
|
|
|
|
Post by phoenix on Oct 22, 2014 8:25:00 GMT
Another unhappy widescreen laptop user here. Looks like we're not considered a significant demographic these days.
|
|
jo
Member of DD Central
dead
Posts: 741
Likes: 498
|
Post by jo on Oct 22, 2014 9:14:20 GMT
All I will say is that had Zopa RS or FC done an update with so many unresolved issues, they would have been roundly slaughtered on these boards (and have been in the past).
It is to AC's credit - and reflective of their hitherto peerless customer service - that we are prepared to dedicate significant amounts of valuable time in the resolution process.
This, however, will fly for only so long.
|
|
|
|
Post by chris on Oct 22, 2014 9:16:53 GMT
I'm a keen supporter of AC, and tell friends and colleagues about it, but this new website is abysmal. Ironic that the home page show someone using a typical widescreen laptop when this is a format which is quite unsuitable what with the large fonts and need frequently to scroll down to see what you need. It's not too bad on a desktop, but certainly no improvement over the old site, although of course I do understand that some functional changes were needed anyway. So now I have at least three websites which seem to have been spoiled, namely AC, RateSetter and Santander, all with the same problem when it comes to oversize fonts and too much scrolling. Fortunately HSBC has not yet joined the club. No doubt the idea is to accommodate fat fingers on tablets, but do people really do serious financial transactions on such devices as a matter of routine? If so, I'm amazed! Around 20% of our traffic is mobile / tablet, and it's increasing all the time. That's actually relatively low for the web as a whole. UX refinements will be made continuously and we have a new UX expert joining the team full time tomorrow.
|
|
niceguy37
Member of DD Central
Posts: 504
Likes: 254
|
Post by niceguy37 on Oct 22, 2014 9:24:51 GMT
I'm a keen supporter of AC, and tell friends and colleagues about it, but this new website is abysmal. Ironic that the home page show someone using a typical widescreen laptop when this is a format which is quite unsuitable what with the large fonts and need frequently to scroll down to see what you need. It's not too bad on a desktop, but certainly no improvement over the old site, although of course I do understand that some functional changes were needed anyway. So now I have at least three websites which seem to have been spoiled, namely AC, RateSetter and Santander, all with the same problem when it comes to oversize fonts and too much scrolling. Fortunately HSBC has not yet joined the club. No doubt the idea is to accommodate fat fingers on tablets, but do people really do serious financial transactions on such devices as a matter of routine? If so, I'm amazed! Around 20% of our traffic is mobile / tablet, and it's increasing all the time. That's actually relatively low for the web as a whole. UX refinements will be made continuously and we have a new UX expert joining the team full time tomorrow. So if you can tell if the display device is a tablet or a pc can't you tailor the display a bit accordingly?
|
|
