Zopa upcoming site changes - (18/22 Jan - 29 Jan)

There still plenty of time for the issues to start showing but we can only hope that after a few weeks we'll be able to play the system to our own benefits.

does anyone know when Zopa finishes their work I can;t see my emails at present.

Thanks for that. My worry still having 4 figures sums stuck in limbo is that I can no longer really see if there are any problems - hopefully someone has provided a conversion doc for the loanbook as there are some real oddities in there if I could understand it anymore. ( I'm guessing probably not on that last one until the front end is overloaded with questions but sadly by then its too late.!) 

Mind you as long as I can see how to remove funds returning to me then I'll probably find a way. 

Yep you have almost hit the big issue for me and i guess potentially for a number of users. I phoned up this morning, the big problem in my view is that the new ID's, Loan_ID and Borrower_ID bear no resemblance to the old borrower ID. A nummer of other things have change in the loanbook - there is info in the Loanbook Glossary page and i am just wading through and noting the differences as best i can but so far for me it has taken quite a while to find even a couple of loans. I have asked if I can have some sort of translation tool from old to new for borrower ID's but the conversation was not exactly encouraging. I've left some things with them for the moment. It would seem the initial ploy is to say the changes were as a result of GDPR but that didn't really cut it for me!.

A big glaring hole in the defaults value that used to appear very prominently but has sort of been relegated to a sub page I think and there is some light in that single products user can easily see the defaults level just by checking the Performance link about half way down the front page. Just looking at the latest (current month) if you have one product Plus or Core (other products are not shown so its mute this is the whole picture i've still to check previous data for older but still active defaults) then on the graph click the final triangle/circle from the cumulative earnings graph  ( watchout that the slider is showing all the way to far right, it's a bit grabby and preemptive so make sure you are reading the latest info) the following info will be presented for either core or plus. 

Your lifetime earnings

Up to February 2021     £***.**
How this is calculated

    Interest: £***.**
    Recoveries: £**.**
    Defaults: £***.**        

At the moment i need to add the two values in both Plus and Core (and even then i'm not sure if this is relevant to older loans not covered at present). The CS manager in Zopa I spoke to certainly agreed this should be a headline rate but not sure how quick or if at all they will present this value as it seems to be tied to newer products. My overall view is that this update has been less well thought out that it might have been but its early days yet. 

Overall i'm not sure I trust the data going forward and worse my accounts will be accurately dealt with but who knows at the stage. To say i'm not the happiest investor with this company after this major obfuscation i am feeling. I need to work with it a little while i guess. Gone are the days I could check the defaults loans to see when the last payments were made but hey its progress perhaps.

I noticed one other anomaly in the new statement data in that the data for the most recent statement (at present was February seems to report the wrong value if my maths is correct - again Zopa chap was a bit nonplussed about that too. It seems they may be taking the final total at the top of the page but the items to make that total as on the other statements were out of sync when we were checking. (I mentioned the rounding errors too but they are nowhere near the issue in the Banking side if Zopa - so far!).

One silver lining in the cloud is i don't need a faster processor anymore without the statements level data so Windows 7 stays for the time being - yes i know how to protect it properly!.  

Thank you, I hadn't come across that info.  It seems all the data has been dumbed down then.

I use links to get me where I want much quicker, sadly they have not followed through in the sub pages with where we are ISA or Investment even without using my links (i am changing them slowly) i've been struggling to remember where I am and what account i'm in Mine or Cju's and worse Invest or ISA just removing or remembering where i am. Starting to regret having two accounts each.

I can;t help thinking that this was tested by someone with a test account and a single one at that. The test spec would have been quite large if it was written correctly. I'm told that they had users as testers but in these scenarios users are only the last bastion to see whats missed.

Oh well once I have my money back i'm not sure i'll be returning I thought I've lost confidence these people know what they are doing and worse how they might actually bring it up to speed. All this to pass GDPR!.

Thanks for your reply.  I want the loans those payments relate to (it used to be available as a download from statements and then clicking something like older dates).  

AKA, a bank.