aju
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Post by aju on Mar 23, 2021 16:13:49 GMT
Just logged in with no problems (1.20pm) Yes I have logged in and finished what i was doing when they shut me off in mid activity this morning. Bit odd really that the simplest of things they could do would be to turn the front end off and have a message that it is in maintenance. They could even have a maintenance flag on each screen. although the fact that one spends quite a while in a single screen, 4 minute timers excepting. It would not be beyond the wit of decent sites that stated the system is going down in 1hour, 45 minutes, 30 minutes, 15 minutes etc. etc. They could even say how long they expected, although they might not want to declare that in case it goes on longer than expected I guess which looks equally incompetent in my view.. My instinct is that they have limited mirroring systems or can afford this type of setup but hey it does nothing to hack off people when its unexpected and its so simple to do too. I guess we are not dealing with a company that spends that much they don't feel they have to. I probably will not come back now that the visibility is much removed as it is and worse looks like data is missing as well. Sadly they have not fixed the Feb and Mar errors in the statements that myself and Mrs aju are affected by but i'm ignoring them until they eventually come back and go through the issues line by line as they promised a couple of weeks back and have been stalling ever since. I think they think they are going to fix it soon but the visible rounding errors have increased not decreased as yet.
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Post by mfaxford on Mar 23, 2021 18:13:39 GMT
Yes I have logged in and finished what i was doing when they shut me off in mid activity this morning. Bit odd really that the simplest of things they could do would be to turn the front end off and have a message that it is in maintenance. They could even have a maintenance flag on each screen. although the fact that one spends quite a while in a single screen, 4 minute timers excepting. ... My instinct is that they have limited mirroring systems or can afford this type of setup but hey it does nothing to hack off people when its unexpected and its so simple to do too. Although having it redirect to the "Planned maintenance" page suggests they have some of the infrastructure in place to handle such things (and may well have some level of High Availability setup). Of course the expensive bit in getting a good HA setup is having people who know how to configure it and maintain it. It's also knowing the difference between redundancy and capacity, The number of times I've come across this scenario... I wonder if the reality is that something (Database maybe) fell over and the "Planned maintenance" message is just the default one they've setup thinking that it looks better than saying somethings broken and we're fixing it.
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aju
Member of DD Central
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Likes: 924
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Post by aju on Mar 27, 2021 15:20:10 GMT
So I've just got an email today regarding the early adopter payments i get on both the Investment account and the ISA account. Thing is though its not split across the products and as I keep track of almost everything that hits my accounts its not easy to split them.
Worse than this it looks like they may be doing similar next month too.
So I've also now checked across all our accounts and i'm build some info to pass back to the Zopa contact. I may poke them in as a separate faults though as I have so many things that zopa does not seem to have fixed as yet. (The seem stuck on the statements errors as far as i can tell!)
So for myself (Mrs Aju has issues too) I have the following issues
STDInvestment:
2 Old Defaulted loans missing completely in new data
5 active loans pre changes now missing completely from new loanbook. All have had payments since Dec 2020. All are classic loans and for me they should at worst be closed or sold in the new loanbook
ISA investment:
3 Loans missing in new loanbook admittedly all were defaults previously in the Feb old loanbook data. If they are settled/sold or whatever state in my view I should still be able to see them in new loanbook.
In both cases I feel Zopa needs to supply answers to what has happened,why and what they plan on doing.
I have also now found an entry in the FCA COBS 18.12.31.3 that suggests one should at all times be able to see what any given loan in ones accounts/s owes, both Capital and Interest at any time i want to see it. This for me suggests that the old alltime loanbook with all loans including defaults settled etc is a the minimum that Zopa should be providing. (I have told Zopa about this specific clause to see what they say!)Sub Section 18.12.31 - Ongoing Disclosures
A firm must ensure that, at any point in time, a lender is able to access details of each P2P agreement they have entered into which was facilitated by that firm, including:
(1) the price of the P2P agreement;
(2) where not provided under (1), the annual percentage rate that will be paid by the borrower in
respect of that P2P agreement, where applicable to that agreement;
(3) the outstanding capital and interest payments in respect of that P2P agreement;
I've yet to hear back from zopa on this but I suggested one of their compliance team may be interested in this. Of course I may misinterpreting this clause completely but a defaulted or settled loan has missing payments that might be useful to compare later against what ones true return is. In the past I kept all my settled loans payments against all the loans that were in defaults or settled state.
Anyway be interested in what other Zopa lenders think - I have yet to check all my loans as its hard to cross connect missing loans. I have managed to cross connect old loans to existing loans that i can see but have not as yet analysed this data. The alltime data that i have is considerably bigger than the current loanbook data available in mine and Mrs Aju's cases.
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coogaruk
Hello everyone! Anyone remember me?
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Post by coogaruk on Apr 1, 2021 16:58:10 GMT
Bit miffed that before I was able to make a withdrawal today (my last one was end Janauary) I had to re-enter my bank details so that Zopa could confirm them (AGAIN  ).
I assume this had as much to do with Zopa's recent updates as with the recently introduced bank account verificaton regime.
Today's withdrawal reduced my Zopa balance to less than 50 quid (after some three and a half years in wind-down!) and was pretty painless as I was not in any particular hurry but found it a bit of a sledgehammer to crack a nut.
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aju
Member of DD Central
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Likes: 924
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Post by aju on Apr 2, 2021 11:17:01 GMT
Bit miffed that before I was able to make a withdrawal today (my last one was end Janauary) I had to re-enter my bank details so that Zopa could confirm them (AGAIN ).
I assume this had as much to do with Zopa's recent updates as with the recently introduced bank account verificaton regime.
Today's withdrawal reduced my Zopa balance to less than 50 quid (after some three and a half years in wind-down!) and was pretty painless as I was not in any particular hurry but found it a bit of a sledgehammer to crack a nut.
Made withdrawal couple of days ago and did not have to confirm bank details for either myself or Mrs aju. Hope my wind down takes less that 3 years!. Seem to be getting about £150 across our 4 accounts every couple of weeks. I get it out and into other accounts as quickly as possible although to be honest the rates are not going to be making much less if I left it to monthly. Mrs Aju didn't even get a sniff of PB wins this month - again. She has put another 5K in for next months draw. Will see if it's a winner ...  (Some people say the chance in new investments are better than old but i can;t see it myself!)
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coogaruk
Hello everyone! Anyone remember me?
Posts: 706
Likes: 464
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Post by coogaruk on Apr 2, 2021 11:32:30 GMT
Mrs Aju didn't even get a sniff of PB wins this month - again. She has put another 5K in for next months draw. Will see if it's a winner ... (Some people say the chance in new investments are better than old but i can;t see it myself!) Another 25 quid for me this month. Yet another bond from my initial £3k investment made in Feb 2018. 200 won from that tranche now! (which kinda blows the 'beginner's luck' theory again)
I am now up to a tad under £42k, with another small-ish tax-free SIPP payout plus my RateSetter money looking for a new home next week 
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aju
Member of DD Central
Posts: 3,500
Likes: 924
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Post by aju on Apr 2, 2021 13:38:37 GMT
Mrs Aju didn't even get a sniff of PB wins this month - again. She has put another 5K in for next months draw. Will see if it's a winner ... (Some people say the chance in new investments are better than old but i can;t see it myself!) Another 25 quid for me this month. Yet another bond from my initial £3k investment made in Feb 2018. 200 won from that tranche now! (which kinda blows the 'beginner's luck' theory again)
I am now up to a tad under £42k, with another small-ish tax-free SIPP payout plus my RateSetter money looking for a new home next week Thanks, that helps to know that it's not the greatest theory - not mine I might add. We have some funds coming soon from Ford money but need to wait and see what they may offer. That returned fund will need to be split and i'll have to think about investing into PB's too at least they are protected from my having to pay tax too. It's not until mid May so still have a bit of time to decide and see what else may be on offer. If that £200 was made from that £3000 alone its an average of 2.2% a year that's not that bad for such a safe place. Every day that passes I seem to pass on some issue with Zopa's new system and they ignore it for a while!. The have just about fixed the new - still detail free admittedly - statements info. Still some slight issues with it but it's much closer to accurate now than it was still items missing from view though. Hopefully my Zopa contact will come back eventually and go through the issues. There are still some worrying issues of completely missing loans that were active in early February but have just disappeared in the new build amongst other things.
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).
(Some people say the chance in new investments are better than old but i can;t see it myself!)