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Post by df on Feb 15, 2021 18:33:58 GMT
Thank you, I hadn't come across that info. It seems all the data has been dumbed down then. I use links to get me where I want much quicker, sadly they have not followed through in the sub pages with where we are ISA or Investment even without using my links (i am changing them slowly) i've been struggling to remember where I am and what account i'm in Mine or Cju's and worse Invest or ISA just removing or remembering where i am. Starting to regret having two accounts each. I can;t help thinking that this was tested by someone with a test account and a single one at that. The test spec would have been quite large if it was written correctly. I'm told that they had users as testers but in these scenarios users are only the last bastion to see whats missed. Oh well once I have my money back i'm not sure i'll be returning I thought I've lost confidence these people know what they are doing and worse how they might actually bring it up to speed. All this to pass GDPR!. I didn't loose confidence, I think they've done OK sustaining and expanding their business, but returning for projected 3% with 2 months queue (which is about 2.5% in the first year) is not a great proposition. I'd rather keep this cash in savings accounts. I've done OK with Zopa. Stopped re-investing when they scrapped PF and now have very little left there. My return figure is higher than the amount left so I will end up with profit. I think it's the fourth time I've seen site changes on Z. All of them seemed ok. It was always clear how to deposit and withdraw - that's all you can really do on Z to manage your investment. I've looked at my loan book for the first week or two, It was my first p2p so I was very curious. But after satisfying my curiosity I've settled on 'fire and forget' approach. Simpler the better for this type of investment.
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aju
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Post by aju on Feb 15, 2021 19:07:24 GMT
Under statements select say '2020/21' tax year and the months are listed click on the plus sign beside the month you want. If I understand what you are looking for! Thanks for your reply. I want the loans those payments relate to (it used to be available as a download from statements and then clicking something like older dates). Yep i've had it confirmed by a manager in Zopa this morning that the old statements data are gone for us users they obviously still have to have them internally. I used to use them to track last transaction date for every loan in our loanbooks (4). Took a bit of effort and excel processing each month but I was also able to build all the payments in a given loan like the old tools zopa had on the loanbook screens back a few years now. I sort of still can for anything up to start of this month but no longer going forward. (I used that one a few time and zopa paid handsomely to keep me away from the regs.) The problem i pushed at them this morning is that without a translation for the old borrower_ID its impossible to track things from old data relative to new data unless someone has figured it out - please let me know and I guess Zopa as they initially couldn't see the issue until the penny dropped. Not sure if they can rebuild that though.
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aju
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Post by aju on Feb 15, 2021 19:28:35 GMT
I use links to get me where I want much quicker, sadly they have not followed through in the sub pages with where we are ISA or Investment even without using my links (i am changing them slowly) i've been struggling to remember where I am and what account i'm in Mine or Cju's and worse Invest or ISA just removing or remembering where i am. Starting to regret having two accounts each. I can;t help thinking that this was tested by someone with a test account and a single one at that. The test spec would have been quite large if it was written correctly. I'm told that they had users as testers but in these scenarios users are only the last bastion to see whats missed. Oh well once I have my money back i'm not sure i'll be returning I thought I've lost confidence these people know what they are doing and worse how they might actually bring it up to speed. All this to pass GDPR!. I didn't loose confidence, I think they've done OK sustaining and expanding their business, but returning for projected 3% with 2 months queue (which is about 2.5% in the first year) is not a great proposition. I'd rather keep this cash in savings accounts. I've done OK with Zopa. Stopped re-investing when they scrapped PF and now have very little left there. My return figure is higher than the amount left so I will end up with profit. I think it's the fourth time I've seen site changes on Z. All of them seemed ok. It was always clear how to deposit and withdraw - that's all you can really do on Z to manage your investment. I've looked at my loan book for the first week or two, It was my first p2p so I was very curious. But after satisfying my curiosity I've settled on 'fire and forget' approach. Simpler the better for this type of investment. I understand your perspective and i'll have to get used to less visibility but to say that there are not things that go wrong under the hood is not correct I have said elsewhere how lucrative some of their errors were a couple of years ago. They were quite quick to chuck money at both of us in fact so much so that the amount they gave us was considerable enough to easily beat the interest we got that year. It's not the only one over the years either. Ok I know i'm a sad git sometimes with all my digging in the bowels of the systems where I can but it is fun too. Only last week with my copy of the new statements I keep I noticed an £8 + drift that I eventually traced back to September last year when it happened and whilst I haven't had it confirmed as the ID mrs aju was given is a new borrower ID and since the data is not obvious from the numbers in the loanbook and the id's mismatch I'm still waiting for them to identify the loan where the default data was wrong so i can pinpoint it and mark it up in my notes. I can name quite a few - there will be less now the granularity is not available but even looking at the new data there are quite a few rounding error changes across the lat few months relative what we are seeing in the stuff i've checked today. (Yes they are too small to dig too deeply but if i were not keeping close tabs who knows what might have passed us by without us noticing.) The thing they seem to be suggesting is that GDPR rules prevent them allowing us to identify users and sadly in the old days there were a large number of users that just used their names. I haven't suggested it to them yet I'm waiting to see what they come back with but since they changed all new borrowers quite sometime back to have coded ID's then they could still supply these i feel and still be within GDPR. They made that change in under the hood stuff but the new screens are no excuse in my view but I'll just leave it till I get more perspective on the issues i'm troubled by.  PS we are well within profit too at the present anyway but the exodus was not complete before the deffered stuff prevented any further removals so we are just in wind down. Fortunately managed to get quite a few what look like very good bank rates over the wind down/wait period so I'm not complaining really i'm just annoyed that the testing/QA looks a little worrying going forward! unless i want to sell off at a premium if previous rate adjustments were anything to go by. 
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qwakuk
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Post by qwakuk on Feb 17, 2021 9:16:01 GMT
It appears IFISA transfers out, are causing somewhat more access problems than before (once the process has started, which could take up to 5 days); in that, once logged in, up comes your dashboard, but no matter which account you click on, it says: Your account has been suspended
If we suspect an account has been hacked or compromised, we may suspend it until it can be secured and restored to the account owner in order to reduce potentially malicious activity caused by the compromise.
Please contact customer services on 020 7291 8331 and we will fix this for you.
This happens immediately after receiving an email saying 'Your ISA transfer is about to begin'An email reply to my query from Zopa says:The account state on your account has been changed in order for us to process the ISA transfer request submitted.
Once this has been completed we will unsuspend the account in order for you to have full access to the account again.
The reason we change the account state is to avoid any clashes occurring when we make the transfer to your chosen ISA provider.'I replied saying the wording should therefore be changed.Just run into this aswell, annoying as even the non ISA account is suspended and I wanted to transfer cash out sitting doing nothing !
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mogish
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Post by mogish on Feb 17, 2021 10:29:26 GMT
Just had a look at the new zopa site , after a quick look in the statement section , my late payments/defaults seem to be around 66% of my income and some months Im actually losing money.
Not done any number crunching but the 3.2% interest p/a my account apparently has achieved seems unlikely . I was considering re investing but after a closer look I am reconsidering , Im sure Im not the only one in this position.
Is anyone actually reinvesting with Zopa? The risk V return seems very high.
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Post by mfaxford on Feb 17, 2021 17:56:50 GMT
Just had a look at the new zopa site , after a quick look in the statement section , my late payments/defaults seem to be around 66% of my income and some months Im actually losing money. Not done any number crunching but the 3.2% interest p/a my account apparently has achieved seems unlikely . I was considering re investing but after a closer look I am reconsidering , Im sure Im not the only one in this position. Is anyone actually reinvesting with Zopa? The risk V return seems very high. So far I look to have received more interest in a month than lost to defaults (although defaults have sometimes taken away a large lump of the interest). I would expect the amount of interest earned vs defaults may depend in part on the age of the loanbook, it's size and whether you've tried to sell any loans. Smaller loanbooks and those who've sold loans may well see more impact from defaults.
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aju
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Post by aju on Feb 25, 2021 18:12:04 GMT
Ok so i'm assuming most people are not that bothered with the new layouts of Zopa etc, i'm finding a few issues and zopa are working on the following items
Total Defaults - someone removed this lenders who have been arround a while like me will find that they can no longer get total defaults. If you have older products than Core and Plus then you will find it almost impossible to find out your total defaults.
New Loan/borrower ID's.
Its almost impossible now to look back historical for two main reasons.
1. Zopa removed many of the old (completed) loans and also dropped the alltime loanbook
2. The new loanbook has removed the old borrower ID's and created completely different ID's.
Online Statements have been changed - badly in my view if the errors are anything to go by
At present Zopa is aware of a number of issues with online statements lining up correctly and is trying to fix it.
There are also a number of old fixes that seem to have been reintroduced and the new statements are suffering badly from obvious rounding errors inside statements and not adding up totals wise either some of this months are so out its worrying they have not lost money!.
The present state of visible Zopa issues worries me what is no longer visible. Not being able check loans that are being defaulted is a problem and recording the totals of defaults is a major issue I feel.
I have asked for a translation table for old id's to new id's so i can find the loans i was monitoring monthly. They have supplied a translation for my loans but sadly they gave it in excel and many of the old borrowerID's have translated into scientific numbers and cannot be mapped easily. I've asked for a raw csv version - hopefully they don;t just save the xlsx file to csv as the translations will still not be correct.
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coogaruk
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Post by coogaruk on Mar 1, 2021 11:01:15 GMT
I have very little left in Zopa but still log in once per month to download my monthly transactional statement.
That no longer seems possible.
Is that even allowed?
Zopa is meant to be a bank!
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aju
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Post by aju on Mar 2, 2021 0:15:30 GMT
I have very little left in Zopa but still log in once per month to download my monthly transactional statement.
That no longer seems possible.
Is that even allowed?
Zopa is meant to be a bank!
Nope afraid not the nearest you might get is to look at online statements but to be honest they have screwed that up as well. I am still waiting for them to fix the stuff i've chucked at them so far. I agree though in my case I lost a lot of functionality that enabled me to check them like a hawk when they stopped the statements. They have gone very quiet since i asked for a useful translation from old borrow id's to ne ones. First attempt failed and they are now promising to supply my last old loanbook with the translations. Trouble is they seem not to be able understand id's with numbers in don't translate well in excel unless you know what you are doing so they went back to the drawing board. There are many errors appearing in the latest online statements as far as i can tell - seems to me they forgot to stabilise all data in a given statement entry on any give day one might be viewing them. I get updates from the guy in charge of my questions but they are still struggling as far as i can tell.
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Post by fuzzyiceberg on Mar 2, 2021 10:20:09 GMT
Aju - What sort of errors are you seeing in the online statements?
I pointed out to them that I could think of no other financial instution that does not provide an account of all movements on a customers account. I was simply told that Zopa (p2p) was not a bank and therefore was under no such obligation.
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aju
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Post by aju on Mar 2, 2021 14:49:21 GMT
Aju - What sort of errors are you seeing in the online statements?
I pointed out to them that I could think of no other financial instution that does not provide an account of all movements on a customers account. I was simply told that Zopa (p2p) was not a bank and therefore was under no such obligation.
I'm still waiting for them to correct the ones they know about but so far this month I can see that last months is missing both my early adopter bonus amounts that usually appear on the 27th. I suspect in those cases though that the sweep for bonus, in my case 0.5%, is probably delayed or failed to run ... I can also see on Mrs aju's Feb statement is £5.80 adrift in her favour but i'm guessing there maybe some defaults that have been missed perhaps. Sadly I cannot see the item that is causing the issue the totals just don't line up, February should be all done now. As I say I am waiting for the guy who has been looking all that i have told them about i can see. Even he is concerned about the state of this data. The system is bereft of rounding issues and even in the banking side the monthly statement of interest and the final balance are 4p out - I can see issues going much further back too as I kept the statements in a spreadsheet from when they started to give us the old statements. I have never had these issues with Lloyds or any bank for that matter. Zopa is definitely being a bank in the case of one of mrs aju's accounts. I thought Zopa wanted to be bank too, Don't they?. There is FSCS protection on the Zopa banking account as it is technically a bank if nothing else. My own theory is that Zopa decided it was no longer viable to run with the changes they were having to make so decided that they would redesign it all. I'm guessing under the hood its all there - they seem to have had to change the Borrower ID from what it was before but apart from that they seem to have had a brainstorm that went wrong in the new front end. Its does not make any sense anymore but worse than that they dropped the total defaults from the main screen forgetting that there are many people like me still with 100's of loans where you can no longer get accurate default information. (or did someone decide it might be better to not show the older defaults - there will be a higher prominence probably too) who knows. I'm kinda thinking that now without the old full statements data we have little hope of being able to check this stuff so money could be going astray and looking at the state of the missing front end defaults alone means that QA was far from the first thing on their mind. That said most people would never have been as vigilant as I am but then most people would not know when errors are occurring either. Simply trusting an organisation with the kinds of money we are is in my experience not a brilliant approach. Ok so I have got most of my funds back - having bailed before the defaults hit hard. But myself and Mrs Aju still have 4 figure sums that i will fight tooth an nail to protect. I have said it before they have made some big gaffs that they have paid out handsomely for in the past a big change such as has occurred recently where they are now floundering with missing items and incorrect statements and probably missing monthly routine collations not working who knows where they really are.
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aju
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Post by aju on Mar 2, 2021 14:54:01 GMT
Oh and yeah, Mrs Aju was highly disappointed her premiums bonds didn't return anything this month after the 1st 2 months started so promisingly |
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coogaruk
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Post by coogaruk on Mar 2, 2021 15:14:04 GMT
Oh and yeah, Mrs Aju was highly disappointed her premiums bonds didn't return anything this month after the 1st 2 months started so promisingly Nothing for me either, for second month in a row. On 34k this time round, 31k last. 41k next 
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aju
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Post by aju on Mar 2, 2021 15:43:17 GMT
Oh and yeah, Mrs Aju was highly disappointed her premiums bonds didn't return anything this month after the 1st 2 months started so promisingly Nothing for me either, for second month in a row. On 34k this time round, 31k last. 41k next
p.s. I'm not eligible for a Zopa Loan  Is it sensitive as to why you are not eligible for a Zopa loan? Just curious understand if its none of my business! On the PB stuff Mrs Aju is waiting for some regsavers to come free to push some more. Hopefully her phone is working when she wants to move funds in/out. Had a bit of an issue when she changed her phone Tesco screwed up the new nano sim - locked out the old one after 24 hours and the new one didn't come for 10 days or so!. We went back to them and said where is it so they cancelled the first one and sent another. The first one arrived we had no way of knowing which was which so they decided to activate the one that came. Sadly they had deactivated it as the newer (2nd) one was created. They turned the older one back on and it was ok for incoming but blocked to o/g. They suggested we wait for 24 hours but it was never going to work as it was CAP blocked fortunately i could see an odd error message on rejected texts that suggest a specific block - i checked the online info for her data and it had a cap block. Tesco were flumoxed as to why this happened but removed the cap block and it worked. The whole experience has tarnished our confidence 2 factor with mobiles, more place need secondary options, mind you some big banks don;t even have 2F. Long story bit off topic sorry.
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coogaruk
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Post by coogaruk on Mar 2, 2021 15:51:11 GMT
Nothing for me either, for second month in a row. On 34k this time round, 31k last. 41k next
p.s. I'm not eligible for a Zopa Loan Is it sensitive as to why you are not eligible for a Zopa loan? Just curious understand if its none of my business! Long story bit off topic sorry. Not sensitive at all as I don't need a loan! the reason given was my debt level is too high which I found a bit strange as I am debt-free apart from a credit card which I pay off in full each month.
My income is very low though, with just a small personal pension plus savings & investment income. Crazily, savings are never taken into consideration on loan applications.
I like long stories like yours as they make me feel better 
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