Zopa upcoming site changes - (18/22 Jan - 29 Jan)

So I see. My fault for referencing it on this one. I will edit that bit out as irrelevent to this thread.

No, and nor is income.  All the CR agencies have is effectively a list of accounts and, for those accounts where credit is involved, the payment record.  It will be teh lending instution you apply to that will consider your income and affordability of any loan.  What the CR agencies can tell them is how much credit you have available, how much yiou have used, and what your payment record is like.

Been with ‘em since the heady days of 2005 and the legendary “Dave”. I still dust off my free options sometimes in the hope they’ll 1 day IPO.

Received email Saturday...

We're getting in touch to let you know that due to our recent tech work, monthly bonus payments for February are going to be a bit delayed. Sorry about this.

Instead, you'll now get two bonus payments in one go on 27th March.

Just so you know, your total monthly bonus payment for February is £ (For those with more than one investment which qualifies for a bonus, this is the total amount across all your investments.) You'll receive this on 27th March, along with your normal bonus for that month.
Thanks,

The Zopa team

No request it just came on email, and yes I’m in the 1% club. You did check spam?

I'm guessing that not many people do what I like to do and that is check all data available with a fine tooth comb but hey each to their own and over the years I have been with Zopa having the ability to check things monthly has meant Zopa is not as tight as a holder of our funds as one would like.

Ok so I have now started to check our loans status etc across the new available loanbook csv's (Its not a normal csv but it does load into excel ok well 2007 anyway. Its not quite so straight forward to load it into an existing spreadsheet table whihc is the way I like to monitor things but I eventually got there so far (anyone else who does this too I am happy to share the workarounds to get data into excel using a loader process )

So my problem so far is that I can see all the data up to early February but when the new stuff came after the changes, sweeping one at that too, then I have loans that have loans that have just mysteriously dissapeared without trace. I can see payments were made up til Jan/Feb and my detailed statments that far tell me some were due to complete in Feb but they just disappeared altogether!.

I'm working with Zopa but to be honest I have poked them with so many different issues, Incorrect statements, no translations from old to new loan identities (in their defence they have provided translation tables for our four accounts but they even managed to missed the point that the old id were all text items and so a lot of loans they may have looked like numbers have been translated into Scientific numbers that are not comparable) That last point has taken quite a while but I got there almost.

Thing is that Zopa has already admitted they have removed certain data, defaults and settled item that are seemingly no longer relevant, but and its a big but I have now found loans just disappearing. I have also had help from the FCA to determine what they should be providing. Thing is I am working with then but as I would through our loans data i'm becoming very uncomfortable that they are finding me a pain in the arse and just keep saying their tribe is focusing on certain areas.

Anyway I wondered if anyone is finding things missing that were not expected to be missing.

I could not agree more.

I too have been batting a number of similar things at them, real errors in my view, since the system came back to us after the changes. I have similar list across 2 of our accounts so far and i'm now working through the changes relative to  our missing loans etc on ISa's. The missing statements are a real issue for me and zopa knows that up to the changes I can pinpoint the last known payments for ALL of my loans and also by definition build the same info from them as a double check on the high level loanbook data.

Also being someone who used the old loanbook reporter tool, during a month - usually to isolate a default that had appeared since the previous month - then the fact I have to download the file to see this now is a slight inconvenience but for those people who do not have access to tools such as excel and the like they will be blind to anything. Now I know that the majority of the users are blind to much of this stuff anyway and zopa seems to have made it much harder to see things quickly - in my view but the FCA docs are clear on what information should be presented as a minimum - I guess that's why the new report is missing a lot of the previous columns that were presented as they are not important.

I very quickly requested a translation for old borrower ID's and they have supplied this. They seem have a complete misunderstanding of the borrower_ID being a text column so it took a few goes to get something that could be used as a start point - scientific number presentation being still an issue sadly - they seem to have loaded the data into a spreadsheet and then ported it back out to csv.

Eventually I managed to use what they supplied to build my own tables using excel vlookup cross connection of old to new enabled me to build the rest there are still some outstanding and I was able to use the other fields that should match and isolate down to most so far. At that point it was easy to see what is missing and what is not but it has taken an awful lot of work over the last weeks.

Like you I have defaults just lost but I do have loans active up to Feb 5th data downloads - I usually build new tables of the data each month around the 5/6 - that were paying in Jan and early feb that are now missing altogether they maybe closed may have defaulted or something else but like you found there is no logic as to why they will be missing that I can fathom. I am collating simple stuff before checking any odd detail changes. 

I will present them to Zopa and see what they say. My view though is that they are floundering in frontend stuff that i and a lot of others have passed on. The statements data is improving daily. The fact someone turned of the early adopter reports and the fact they have provided me value with what looks like there maybe new errors at the end of the 2 months is interesting - I guessed the values for feb before they present them and the values that fit are 20p or more out in my view.

Sadly in the ISA just an initial count suggest there may be thousands of loans affected - probably defaults and settled items missing. I'm concerned there are new settled items as well  that we hvae not had a report on or a guide as to what they were settled at. Again I could see those things in the reports even if they didn't announce it and the missing detailed statements renders me blind to this now. I will eventually be able to see this once |I get into the nitty gritty.

We are baling out as quickly as we can but it will still take quite sometime and we are covered in that 4 figure funds left in both our ISA's are actually not capital anymore but losing anything is not in  my nature without a fight. Once I build a big enough picture of what has happened and what has gone wrong i'll give Zopa time to answer with a formal complaint and if i'm not happy with poke it at the regulator. So far over the years the  Zopa has made contributions that prevented that in the past.

But everyone should be under no illusion and in my view this is one horrendous (kockup) change that Zopa has made - a new platform I feel for some areas at least. Good luck everyone.
 

Site down this morning.. Labelled as "Planned Maintenance" which Zopa did not tell any of their customers about... 

I have emailed CS and nothing yet in reply...

I see they have a 4.8 Star trust pilot score. I would hate to see what the website would be like for a 4 star score..