oldgrumpy
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Post by oldgrumpy on May 21, 2015 12:07:53 GMT
Feeble Crumhorns have an incompetent team dealing with the IT workings of the site, and have been told multiple times, and must know that the complaints are public on this forum, and occasionally theirs, but do very little to fix or even acknowledge it. We just have to live with it if we want to utilise the platform.
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adrianc
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Post by adrianc on May 21, 2015 12:28:07 GMT
It's particularly galling because I've got a chunk of one that's been late since January, with bits dribbling in. There's a note from the 19th that says a big payment's been received, distributed, and everything's up to date.
Is it heckers like.
Just bloody hurry up, distribute, remove the red flag, AND LET ME SELL THE BUGGER...
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SteveT
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Post by SteveT on May 21, 2015 12:29:59 GMT
It's particularly galling because I've got a chunk of one that's been late since January, with bits dribbling in. There's a note from the 19th that says a big payment's been received, distributed, and everything's up to date. Is it heckers like. Just bloody hurry up, distribute, remove the red flag, AND LET ME SELL THE BUGGER... I know exactly the loan you mean ...!
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adrianc
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Post by adrianc on May 21, 2015 12:32:44 GMT
In retrospect, George Michael was dead wrong.
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SteveT
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Post by SteveT on May 21, 2015 12:35:42 GMT
In retrospect, George Michael was dead wrong. My preference is Faith No More.
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adrianc
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Post by adrianc on May 21, 2015 12:51:40 GMT
Being Faithless will cure my Insomnia.
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registerme
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Post by registerme on May 21, 2015 12:57:51 GMT
I just phoned them, they're hopeful that it will be resolved by the end of the day.
fwiw this is what it says on their "Help Centre"....
"Repayments run issue 19th/20th May
There was an issue with the overnight repayment run on 19th/ 20th May. You may have noticed an increase in processing payments on your account as some borrower repayments did not distribute successfully. We are working to resolve these issues as soon as possible and we apologise for any inconvenience caused".
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sl75
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Post by sl75 on May 21, 2015 13:17:21 GMT
It's particularly galling because I've got a chunk of one that's been late since January, with bits dribbling in. There's a note from the 19th that says a big payment's been received, distributed, and everything's up to date. Is it heckers like. Just bloody hurry up, distribute, remove the red flag, AND LET ME SELL THE BUGGER... One hypothesis could be that it's this very loan causing problems - as they attempt to distributed TWO payments for the same loan in the same repayment run. (e.g. triggering some code that was supposed to be flagging up duplicate transactions)
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adrianc
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Post by adrianc on May 21, 2015 14:31:57 GMT
Such a hypothesis is, surely, reliant on Flaky Coding for such a relatively easily foreseeable occurrence to break things?
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coop
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Post by coop on May 21, 2015 14:48:49 GMT
FC's IT issues smack of absolute BS half the time.
Like not being able to distribute a partial payment to a loan which hasn't defaulted. I'm in on just such a loan and FC have held c. £1700 of client money for over two months now; they said they were "going to" default the loan some weeks ago; yet they stll hold the money!
Is it a deliberate ploy to hold investor funds for as long as possible to bank the interest like the banks used to like to do?
I don't think it's acceptable to hide behind an "IT problem" over serious issues like not distributing client money to clients in accordance with the CASS rules...
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fasty
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Post by fasty on May 21, 2015 15:08:06 GMT
FC's IT issues smack of absolute BS half the time. Like not being able to distribute a partial payment to a loan which hasn't defaulted. I'm in on just such a loan and FC have held c. £1700 of client money for over two months now; they said they were "going to" default the loan some weeks ago; yet they stll hold the money! Is it a deliberate ploy to hold investor funds for as long as possible to bank the interest like the banks used to like to do? I don't think it's acceptable to hide behind an "IT problem" over serious issues like not distributing client money to clients in accordance with the CASS rules... Ironically, I can sort-of understand why they can't accept a part payment. Their system evidently schedules the payments in advance and can only cope with a clear "yes" or "no" regarding whether it's been paid. So, if it's been half paid then they save up the credit until a full payment can be logged. Having said that, some of their other IT issues are inexcusable...
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fasty
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Post by fasty on May 21, 2015 15:23:34 GMT
Should we expect a payment run at Sunday 8pm ?
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oldgrumpy
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Post by oldgrumpy on May 21, 2015 15:30:05 GMT
FC's IT issues smack of absolute BS half the time. Like not being able to distribute a partial payment to a loan which hasn't defaulted. I'm in on just such a loan and FC have held c. £1700 of client money for over two months now; they said they were "going to" default the loan some weeks ago; yet they stll hold the money! Is it a deliberate ploy to hold investor funds for as long as possible to bank the interest like the banks used to like to do? I don't think it's acceptable to hide behind an "IT problem" over serious issues like not distributing client money to clients in accordance with the CASS rules... They are incompetent. Have you told them to confirm that lenders will be paid full interest on that £1700 for the whole of the time the money has been held?
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coop
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Post by coop on May 21, 2015 16:03:58 GMT
I have not grumpy.
I'm due to send a disgruntled email about that loan; I will be asking that interest is paid (by FC of course) on the duration they have held it.
Also disappointed that the borrower appears to have shown FC a revised payment plan which FC have agreed to; although they haven't passed on said information nor confirmed whether interest will continue to accumulate on all monies for the duration of the extended loan.
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coop
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Post by coop on May 21, 2015 16:06:08 GMT
FC's IT issues smack of absolute BS half the time. Like not being able to distribute a partial payment to a loan which hasn't defaulted. I'm in on just such a loan and FC have held c. £1700 of client money for over two months now; they said they were "going to" default the loan some weeks ago; yet they stll hold the money! Is it a deliberate ploy to hold investor funds for as long as possible to bank the interest like the banks used to like to do? I don't think it's acceptable to hide behind an "IT problem" over serious issues like not distributing client money to clients in accordance with the CASS rules... Ironically, I can sort-of understand why they can't accept a part payment. Their system evidently schedules the payments in advance and can only cope with a clear "yes" or "no" regarding whether it's been paid. So, if it's been half paid then they save up the credit until a full payment can be logged. Having said that, some of their other IT issues are inexcusable... I understand why it's an issue; however regulations don't (or shouldn't) bend like that. You make your IT and systems work around the regulations; not the other way round.....
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