ferdy
Member of DD Central
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Post by ferdy on Mar 10, 2017 9:39:08 GMT
I made a deposit last night at around 9.30pm and another this morning at around 8.15 am. Both were credited around 8.45 am.
Their system for deposits is poor and should be improved so everyone knows when monies are likely to be credited.
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sg
Posts: 68
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Post by sg on Mar 10, 2017 9:40:01 GMT
d_saver, lobsterFYI - I made a deposit at about 10pm last night and another at about 7:30 this morning. They both arrived, one slightly behind the other at about 8:35.
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Post by d_saver on Mar 10, 2017 9:40:43 GMT
Based on the length of time it takes, my guess is that the 'bank run' process is entirely manual.
Get the bank statement, and gradually work backwards from latest entry. This will be error prone and will take ages if there are a lot to do. I suspect you are right, but if the case, it shows how ridiculous their workflow is. Even without live transaction data, it's a feature of almost every business account these days where you can _download_ a statement. Simple script, balance check, done in a minute. I've built these systems several times. It would pay for itself in terms of labour saving and customer satisfaction in days. C'mon SS. Having said that, it has created an opportunity to deploy funds, if they ever turn up. Otherwise, I doubt I would have put this amount towards SS again.
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TitoPuente
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Post by TitoPuente on Mar 10, 2017 9:44:39 GMT
A bank run is a different thing and quite scary.
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Post by richyp on Mar 10, 2017 9:48:41 GMT
d_saver , lobster FYI - I made a deposit at about 10pm last night and another at about 7:30 this morning. They both arrived, one slightly behind the other at about 8:35. ok so thats an offical worry then - as some double deposit have been handled and others not - which means there must be quite a mess to clean up. I'll be furious if the SM dries up before this is solved and my initial deposit from last night turns up!
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Post by d_saver on Mar 10, 2017 9:52:23 GMT
I just got a reply to the email I sent yesterday.
'Thank you for your email. Your deposit has been credited to your account. Please note that funds deposited before 5pm will be credited to your account the following morning, with the exception of weekends when deposits will be treated as a Monday deposit and will be credited on Tuesday morning'
Unfortunately, that isn't the case. My balance is still 0.00 and I've a full transaction missing from yesterday. I guess the 2 transactions are confusing them. Interestingly, I note one of the reasons for the ineptitude of the person I spoke to yesterday - It's an outsourced answer service. Nothing against these at all. I used them. It does explain why they could not answer simple queries about the product/workflow. My opinion of SS is slipping further.
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lobster
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Post by lobster on Mar 10, 2017 9:55:15 GMT
d_saver , lobster FYI - I made a deposit at about 10pm last night and another at about 7:30 this morning. They both arrived, one slightly behind the other at about 8:35. ok so thats an offical worry then - as some double deposit have been handled and others not - which means there must be quite a mess to clean up. I'll be furious if the SM dries up before this is solved and my initial deposit from last night turns up! Mmmm, it would appear that deposits made LATER ON last night have been processed ok , but those that were made earlier in the day have failed to be credited to our accounts. I have messaged SS , and so as my wife, as a matter of urgency. Extremely frustrating - now of all times ............ 
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arbster
Member of DD Central
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Post by arbster on Mar 10, 2017 9:55:53 GMT
I'm just surprised how many people are still adding money to Savingstream...
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lobster
Member of DD Central
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Post by lobster on Mar 10, 2017 10:02:23 GMT
mine has just arrived. Of course, If all the goodies are gone by the time you get funds SS will keep your cash all weekend! May I ask at what time (roughly) you made your deposit yesterday? Thanks.
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sqh
Member of DD Central
Before P2P, savers put a guinea in a piggy bank, now they smash the banks to become guinea pigs.
Posts: 1,428
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Post by sqh on Mar 10, 2017 11:51:46 GMT
I made one large deposit nearly 24hrs ago and it hasn't cleared yet. From reading other comments on this thread it seems the best policy is to make multiple small deposits, at least some go through quickly. Of course that will mean extra work for SS. So Paul64 can we please have an explanation of what is going on ? |
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Post by d_saver on Mar 10, 2017 12:10:59 GMT
I think Paul, like their developers, are AWOL....
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gustapher
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Post by gustapher on Mar 10, 2017 12:13:49 GMT
I just got an email response from them:
***
Hi,
Thank you for getting in touch. Please allow 24 hours for your deposit to be credited to your account. If your deposit has not been credited within this time please contact us again and we will ensure that this is remedied as soon as possible.
Kind regards,
Customer Services Team
Saving Stream
***
3 hrs left...
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puffin
Member of DD Central
Posts: 87
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Post by puffin on Mar 10, 2017 12:14:32 GMT
I made one large deposit nearly 24hrs ago and it hasn't cleared yet. From reading other comments on this thread it seems the best policy is to make multiple small deposits, at least some go through quickly. Of course that will mean extra work for SS. So Paul64 can we please have an explanation of what is going on ? Ditto here
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mtb9
Posts: 48
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Post by mtb9 on Mar 10, 2017 12:15:06 GMT
I got exactly the same email response...
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lobster
Member of DD Central
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Post by lobster on Mar 10, 2017 12:22:01 GMT
Regarding my own missing deposit , made at about 3.30pm yesterday , I just received this a few minutes ago from "George" at SS :
Hi ,
Thank you for your email. I shall inform our accounts team to trace and process this deposit for you.
Kind regards,
Customer Services Team
Saving Stream
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