My Partner wanted to move money out of a Welsh BS to another Bank
She setup the bank account ready.
The sending bank won't do Automated transfers they insist on a form signed by Customer and someone at the new bank
She made to 15 mile round trip to collect a form
Filled form in and posts to new Bank
48 Hours later gets an email saying "received, completed and sent to old BS"
A week later "Nothing back as yet"
another week goes by and still nothing
So she rings BS, after 30 minutes finally gets hold of someone who tells her they've never received document.
She asks for confirmation that Correct address was used, and they confirm it was
She made to 15 mile round trip to collect a second form
Filled form in and posts to new Bank
48 Hours later gets phone call saying this appears to be a duplicate, so she explains that it appears to be lost in post
A week later "Nothing back as yet"
another week goes by and still nothing
So she rings BS, after 30 minutes finally gets hold of someone who tells her they've never received document. Considerable surprise expressed that 2 letters have both gone missing.
Asks for a form to be posted out
nearly a week later form arrives in the post
Filled form in and posts to new Bank
48 Hours later gets phone call saying "this appears to be a duplicate", so she explains that it appears that 2 copies have been lost in post.
man on phone says he will send this one recorded.
3 days later money arrives in new account