dc848
Posts: 150 
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Post by dc848 on Jul 2, 2018 22:53:48 GMT
Well it may not be much but I would rather have had it than not. Unfortunately like a number of others last time looks like I'll miss out for the sake of a few hours. I’m not a happy bunny at all – not having made that many deposits into AC for many years I wanted to get funds on the platform for Monday and read this…. “Providing there are no errors or omissions in the data supplied, bank receipts made via Faster Payments are uploaded onto the website within one working day, however, in between 9am and 5.30pm on working days, this is usually within 1 hour.” …..taking it to mean funds would take a day to arrive at the weekend I sent them off late Sunday afternoon, in the hopes they’d arrive first thing Monday. They arrived within an hour on Sunday, with the bonus email this morning  .
Needless to say the funds were all still sitting uninvested on MLIA this morning due to the unbelievably slow buy orders (even when stuffs available in spade loads). I contacted AC about this but they weren’t willing to be flexible at all. Whilst my totals are all unfortunately correct including yesterdays deposit, I'm not inclined to put any more in, and am seriously considering removing it.
I think you misread the offer - you have until 31st August to get funds in. Plenty of time.
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star dust
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Post by star dust on Jul 2, 2018 23:11:01 GMT
I think you misread the offer - you have until 31st August to get funds in. Plenty of time. My post was obviously clear as mud, probably unnecessarily complicated. Put simply I invested some funds late Sunday afternoon - AC said tough you won't get the bonus unless you invest some more. With that kind of charm offensive I'll be more inclined to make a withdrawal.
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IFISAcava
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Post by IFISAcava on Jul 2, 2018 23:54:54 GMT
Well this offer has had the reverse effect for me. Instead of leaving the 1% bonus funds on AC, which I would have done with a 0.5% rollovwr offer, I've withdrawn them. Don't like that this offer will artificiallly reward someone who withdrew their 1% bonus funds a day before the end of the offer then reinvested them a day later over me who left them on AC.
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walktall7
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Post by walktall7 on Jul 3, 2018 6:53:52 GMT
Well yes, they are basing the promotion on something they already know is broken. Classic. There's a handful of historic loans that have repaid that we've found have bad information in them. When calculating the balances the system works it out using a "point in time" calculation - i.e. at this specific point in time how much did the lender have in each account as cash, loan units, etc. That bad data is causing the system to miscalculate the principal remaining in those loans so that they're non-zero even after the date they actually repaid. One of my colleagues has been working on this and tracked down the problem. I'm assured that the fix is already live but that it will still take a few days for the system to back calculate everyone's holdings to correct the full record. Once complete the system will have the correct data in historically as well, not just moving forward. Edit: I should add that only those who invested in those historic loans will see erroneous figures, hence why for many it is working perfectly but others are seeing a figure that is too high. I contacted live chat on May 10, There was then a two more exchanges of emails and on May 22 the live chat person said " I can see from your accounts that this has now been resolved and your account is displaying the correct figure. The reason why your account was displaying an incorrect figure is due to there being a few loans that have recently drawn down, which made the platform update very slow. " So the issue was not brought to the attention of IT until 25th May when I had sent another polite email showing the dashboard figures yet again.
As I said 11 hours ago I was supposed to get an email update on July 2 which I did not get !!
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Post by chris on Jul 3, 2018 8:58:36 GMT
There's a handful of historic loans that have repaid that we've found have bad information in them. When calculating the balances the system works it out using a "point in time" calculation - i.e. at this specific point in time how much did the lender have in each account as cash, loan units, etc. That bad data is causing the system to miscalculate the principal remaining in those loans so that they're non-zero even after the date they actually repaid. One of my colleagues has been working on this and tracked down the problem. I'm assured that the fix is already live but that it will still take a few days for the system to back calculate everyone's holdings to correct the full record. Once complete the system will have the correct data in historically as well, not just moving forward. Edit: I should add that only those who invested in those historic loans will see erroneous figures, hence why for many it is working perfectly but others are seeing a figure that is too high. I contacted live chat on May 10, There was then a two more exchanges of emails and on May 22 the live chat person said " I can see from your accounts that this has now been resolved and your account is displaying the correct figure. The reason why your account was displaying an incorrect figure is due to there being a few loans that have recently drawn down, which made the platform update very slow. " So the issue was not brought to the attention of IT until 25th May when I had sent another polite email showing the dashboard figures yet again.
As I said 11 hours ago I was supposed to get an email update on July 2 which I did not get !!
As of Monday there has been a restructuring of the lender support team with a new manager. Processes are being reviewed and there are two people on the lender team now designated as being IT liaisons to facilitate better internal communication. I stated above that your figures are being corrected over the next few days, the issue has been identified and corrected it just takes time for the system to recalculate without grinding the rest of the system to a halt. All feedback on lender support is gratefully received and fed back to the relevant people so that we can make improvements where necessary, so thank you for raising.
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ilmoro
Member of DD Central
'Wondering which of the bu***rs to blame, and watching for pigs on the wing.' - Pink Floyd
Posts: 11,329
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Post by ilmoro on Jul 3, 2018 10:47:34 GMT
chris is this a full loan book review so that the issue will be fixed once & for all or just a fixing the ones that are current issue so it just ressurects itself again. The issue is supposed to have been fixed several months ago and was for about a month only to resurface and bite AC in the posterior when they launch a major marketing promotion based on erroneous balances.
On the subject of the customer service, they all need a diary & alert system which they have to use so that when they say they will update a customer they dont have to be chased. Same should be issued to those in charge of keeping the loans up to date on the website/making payments so lenders arent having to ask them to make retained payments, extend terms, increase rates from 0 and all the other little things that make AC look less professional & competent than they should.
(If they have these and arent using them then posteriors need kicking)
Edit: current bugbear, partial capital repayment through sales, loan reduced but security value not reduced at same time resulting in an artificially low LTV & misleading risk/investment case. (legal ramifications of inaccurate financial promotion)
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trium
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Post by trium on Jul 3, 2018 20:35:11 GMT
Great. Transferred £26k less than two weeks ago. Further deposits unlikely due to cost of approaching holiday  |
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dave2
Member of DD Central
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Post by dave2 on Jul 4, 2018 7:00:08 GMT
For a limited time only you can earn an extra 0.5% p.a. gross target interest on any new lent funds across all of our accounts until 4th January 2019
Great. Transferred £26k less than two weeks ago. Further deposits unlikely due to cost of approaching holiday Don't let it bother you. £26,000 will earn a bonus of £65 over six months at 0.5%. If you placed £26,000 into an 8% MLIA loan two weeks ago you have already earned £80.
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puddleduck
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Post by puddleduck on Jul 4, 2018 8:06:12 GMT
If Assetz get so many moans and complaints with a rate rise, the reaction will be interesting when they inevitable drop at some stage!
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Post by Deleted on Jul 4, 2018 8:59:06 GMT
Made an additional £10K investment into QAA account but only £9996.44 allocated 0.5% bonus in display. Complained, they tell me, it will be resolved in the next 3 days. What other accounting mistakes have they made that I have not picked up?
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IFISAcava
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Post by IFISAcava on Jul 4, 2018 9:59:13 GMT
If Assetz get so many moans and complaints with a rate rise, the reaction will be interesting when they inevitable drop at some stage! its not the rates - happy with those - its the arbitrary way of calculating bonus balances. As it stands I'd advise anyone to withdraw all their bonus funds a few days before this one expires so they can benefit from the next one.
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Post by kazamx on Jul 5, 2018 17:58:03 GMT
It's a lot less than I get from my bank. Check the Santander rate. 1.5%. Admit it, your drunk
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trevor
Member of DD Central
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Post by trevor on Jul 5, 2018 19:50:19 GMT
It's a lot less than I get from my bank. Check the Santander rate. 1.5%. Admit it, your drunk Shimself reckoned 0.5%is more than I get from my bank. Incorrect. I reckon you're drunk. I'm as sober as a judge. I'll accept your anticipated apology.
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Post by kazamx on Jul 6, 2018 4:54:43 GMT
Dammit, your right. I tip my half-empty whiskey bottle to you
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trevor
Member of DD Central
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Post by trevor on Jul 6, 2018 14:24:47 GMT
Apology accepted!
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