shimself
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Post by shimself on Jul 7, 2018 13:47:16 GMT
Shimself reckoned 0.5%is more than I get from my bank. Incorrect. I reckon you're drunk. I'm as sober as a judge. I'll accept your anticipated apology. well ok you get 1.5% on £3000, £45 a year. That's not really what this forum is about
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star dust
Member of DD Central
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Post by star dust on Jul 8, 2018 10:11:36 GMT
Shimself reckoned 0.5%is more than I get from my bank. Incorrect. I reckon you're drunk. I'm as sober as a judge. I'll accept your anticipated apology. well ok you get 1.5% on £3000, £45 a year. That's not really what this forum is about Well I think you were out a bit, Santander pays 1.5% up to £20000 so a potential £300 per annum, but there are conditions, fees and cash-back so not an entirely straightforward calculation, but it is also FSCS protected, better than most all provision funds. Not that the comparison was terribly meaningful in the first place, as to get AC’s 0.5% you need to invest it in something so there would be a minimum further 4.1% on top as well, although none of it of course guaranteed. Sure, the forum focus isn’t on retail bank accounts, but I don’t think anyone here has ever suggested that you should sink everything into P2P and diversification within and outside of P2P as well as only investing what you can ‘afford’ to lose are also watch words. So in my view, as we’re not all hedge fund managers or financial types, the mention of some of the better vanilla retail high street bank accounts also has it’s place occasionally. Especially since some people didn’t seem to be aware of their terms 
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sl75
Posts: 2,092
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Post by sl75 on Jul 9, 2018 9:35:24 GMT
Well yes, they are basing the promotion on something they already know is broken. Classic. There's a handful of historic loans that have repaid that we've found have bad information in them. When calculating the balances the system works it out using a "point in time" calculation - i.e. at this specific point in time how much did the lender have in each account as cash, loan units, etc. That bad data is causing the system to miscalculate the principal remaining in those loans so that they're non-zero even after the date they actually repaid. One of my colleagues has been working on this and tracked down the problem. I'm assured that the fix is already live but that it will still take a few days for the system to back calculate everyone's holdings to correct the full record. Once complete the system will have the correct data in historically as well, not just moving forward. One week later, this still isn't fixed. I'm not adding any more money to my AC account until I see a snapshot figure for "The 0.5% Summer Bonus" that is no higher than my current balance.
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Post by chris on Jul 9, 2018 9:36:40 GMT
There's a handful of historic loans that have repaid that we've found have bad information in them. When calculating the balances the system works it out using a "point in time" calculation - i.e. at this specific point in time how much did the lender have in each account as cash, loan units, etc. That bad data is causing the system to miscalculate the principal remaining in those loans so that they're non-zero even after the date they actually repaid. One of my colleagues has been working on this and tracked down the problem. I'm assured that the fix is already live but that it will still take a few days for the system to back calculate everyone's holdings to correct the full record. Once complete the system will have the correct data in historically as well, not just moving forward. One week later, this still isn't fixed. I'm not adding any more money to my AC account until I see a snapshot figure for "The 0.5% Summer Bonus" that is no higher than my current balance. The system is still working through. We're balancing the load it places on the system with time to complete. It's fixing one lender in full in turn at present, so once complete I'll inform the forum.
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sl75
Posts: 2,092
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Post by sl75 on Jul 9, 2018 10:08:05 GMT
One week later, this still isn't fixed. I'm not adding any more money to my AC account until I see a snapshot figure for "The 0.5% Summer Bonus" that is no higher than my current balance. The system is still working through. We're balancing the load it places on the system with time to complete. It's fixing one lender in full in turn at present, so once complete I'll inform the forum. The load on the live system would surely be negligible, as all the adding up of historic records can occur on a read-only copy of the database (or as many read-only copies parallelized across as many CPUs as it takes to process this data in a reasonable amount of time), and only the update of the final corrected value needs to involve the live system at all.
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Post by chris on Jul 9, 2018 10:10:32 GMT
The system is still working through. We're balancing the load it places on the system with time to complete. It's fixing one lender in full in turn at present, so once complete I'll inform the forum. The load on the live system would surely be negligible, as all the adding up of historic records can occur on a read-only copy of the database (or as many read-only copies parallelized across as many CPUs as it takes to process this data in a reasonable amount of time), and only the update of the final corrected value needs to involve the live system at all. It involves writing to historic caches of the data and the current process to do so only uses a single DB connection. I'm sure that'll be refactored down the line if it's needed but that's not the current situation.
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jonno
Member of DD Central
nil satis nisi optimum
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Post by jonno on Jul 9, 2018 10:21:33 GMT
The load on the live system would surely be negligible, as all the adding up of historic records can occur on a read-only copy of the database (or as many read-only copies parallelized across as many CPUs as it takes to process this data in a reasonable amount of time), and only the update of the final corrected value needs to involve the live system at all. It involves writing to historic caches of the data and the current process to do so only uses a single DB connection. I'm sure that'll be refactored down the line if it's needed but that's not the current situation. ; I don't pretend to understand the technicalities of this, and I'm sure you'll correct it in the end,but can I make a plea? Before AC launch any more initiatives can someone let you know in advance so that you can ensure that your IT system can cope, thus ensuring that investor confidence in your platform is not further eroded.
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sl75
Posts: 2,092
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Post by sl75 on Jul 16, 2018 13:10:05 GMT
One week later, this still isn't fixed. I'm not adding any more money to my AC account until I see a snapshot figure for "The 0.5% Summer Bonus" that is no higher than my current balance. Checking a further week later, it seemed to have been fixed (as of some time since Friday), so I finally know where I stand with this promotion!
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aligibbs
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Post by aligibbs on Jul 17, 2018 7:51:39 GMT
One week later, this still isn't fixed. I'm not adding any more money to my AC account until I see a snapshot figure for "The 0.5% Summer Bonus" that is no higher than my current balance. Checking a further week later, it seemed to have been fixed (as of some time since Friday), so I finally know where I stand with this promotion! My balance was starting correctly, however this morning, it's gone wrong. I'm guessing something ran overnight that broke it...
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walktall7
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Post by walktall7 on Jul 17, 2018 12:11:47 GMT
My balance is also incorrect.
I have been in touch by email with customer services and their reply is. "The issue has been raised as a high priority with our I.T. team and we will get back to you within 3 working days at the latest with a resolution or an update at the least."
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sl75
Posts: 2,092
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Post by sl75 on Jul 18, 2018 8:07:09 GMT
Checking a further week later, it seemed to have been fixed (as of some time since Friday), so I finally know where I stand with this promotion! My balance was starting correctly, however this morning, it's gone wrong. I'm guessing something ran overnight that broke it... Mine's also gone wrong again within the last 48 hours - I can't be bothered to track down which figures are wrong at the moment - on Monday it was showing a small positive amount as eligible for the offer (£X) and I made a deposit (£Y). I expected this morning to see an eligible amount of at least X + Y. in fact, the figure shown is less than Y.
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aligibbs
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Post by aligibbs on Jul 19, 2018 7:09:33 GMT
My balance was starting correctly, however this morning, it's gone wrong. I'm guessing something ran overnight that broke it... Mine's also gone wrong again within the last 48 hours - I can't be bothered to track down which figures are wrong at the moment - on Monday it was showing a small positive amount as eligible for the offer (£X) and I made a deposit (£Y). I expected this morning to see an eligible amount of at least X + Y. in fact, the figure shown is less than Y. anddddd it's showing correctly again.
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walktall7
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Post by walktall7 on Jul 19, 2018 7:17:04 GMT
Mine's also gone wrong again within the last 48 hours - I can't be bothered to track down which figures are wrong at the moment - on Monday it was showing a small positive amount as eligible for the offer (£X) and I made a deposit (£Y). I expected this morning to see an eligible amount of at least X + Y. in fact, the figure shown is less than Y. anddddd it's showing correctly again. Mine is still incorrect by £100
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registerme
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Post by registerme on Jul 19, 2018 7:40:02 GMT
Mine was zeroed this morning but I cba to go through the 2fa again to check.
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walktall7
Member of DD Central
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Post by walktall7 on Jul 20, 2018 8:58:45 GMT
My dashboard is correct again with the correct amount elgable for the 0.5% bonus
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