dermot
Member of DD Central
Posts: 863 
Likes: 517
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Post by dermot on Feb 23, 2017 13:37:44 GMT
Hmm. And both bits have now sold, no signs of any other bits for sale, wonder if that £72.83 unsellable still exists?
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Investboy
Member of DD Central
Trying to recover from P2P revolution
Posts: 564
Likes: 201
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Post by Investboy on Feb 23, 2017 14:05:30 GMT
Yep, for PBL142 and PBL145 the limbo still exists. And I'm in both of them  |
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awk
Posts: 276
Likes: 147
Member is Online
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Post by awk on Feb 23, 2017 15:14:15 GMT
There's also a small black hole on DFL003
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warn
Member of DD Central
Curmudgeon
Posts: 638
Likes: 659
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Post by warn on Feb 23, 2017 17:13:32 GMT
Might this not be slowly moving from a raised eyebrow kind of thing to a bit of an embarrassment?
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grahamg
Member of DD Central
Posts: 220
Likes: 62
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Post by grahamg on Feb 23, 2017 23:54:53 GMT
Was told today that problem i had on pbl142 was fixed, but clearly not. Heading beyond embarrassing.
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lobster
Member of DD Central
Posts: 636
Likes: 467
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Post by lobster on Feb 24, 2017 6:04:12 GMT
Was told today that problem i had on pbl142 was fixed, but clearly not. Heading beyond embarrassing. Agreed - level of communication and level of responsive action from SS both unacceptable. As someone mentioned above it's possible that the removal of INPL next Wednesday (1st March) will automatically sort out these issues. I certainly hope so, because given that SS seems uninterested in resolving the issue, our only hope would appear to be that the issue resolves itself . Any thoughts savingstream ? I suspect not ...... 
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n
Member of DD Central
Yet another Nick
Posts: 882
Likes: 461
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Post by n on Feb 24, 2017 11:34:51 GMT
I've had a communication.  On Feb 9th I had £49 stuck in the PBL088 queue so I sent support an email asking them to kick the box, and a couple of hours later it was sold. They have just (15 days later) confirmed that the part was sold. Fair doos, they were sorry about the delayed response. |
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david42
Member of DD Central
Posts: 419
Likes: 346
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Post by david42 on Feb 24, 2017 19:12:46 GMT
Was told today that problem i had on pbl142 was fixed, but clearly not. Heading beyond embarrassing. I can confirm that PBL142 still has a £649 hidden that cannot be sold. It is worrying that Saving Stream no longer has an effective support team.
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fp
Posts: 1,008
Likes: 853
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Post by fp on Feb 24, 2017 19:41:21 GMT
You cant still be having problems with this, the problem was sorted two weeks ago, I have an email from George confirming this.  |
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justsaying
Member of DD Central
Posts: 112 
Likes: 66
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Post by justsaying on Feb 25, 2017 18:10:34 GMT
So I have again just had the same problem with PBL 142, I'm actually confused as to whether SS are saying that it is fixed although it isn't, or are just ignoring the problem! Care to comment Paul64 savingstream ? |
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jonah
Member of DD Central
Posts: 2,031
Likes: 1,113
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Post by jonah on Feb 25, 2017 20:04:31 GMT
So I have again just had the same problem with PBL 142, I'm actually confused as to whether SS are saying that it is fixed although it isn't, or are just ignoring the problem! Care to comment Paul64 savingstream ? Both. Fixed for the individual with the problem. But by having someone else fill in the queue, so the underlying issue is still there.
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mikes1531
Member of DD Central
Posts: 6,453
Likes: 2,320
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Post by mikes1531 on Mar 1, 2017 19:32:45 GMT
There's also a small black hole on DFL003 This problem still exists. Queue says £24.69 ahead of a part I try to sell now, but nothing on the Available page.
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Post by mattie on Mar 1, 2017 19:38:19 GMT
Be careful asking questions about this issue, you may be requested to withdraw your funds and "go away"!
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adrianc
Member of DD Central
Posts: 10,019
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Post by adrianc on Mar 1, 2017 20:44:33 GMT
Be careful asking questions about this issue, you may be requested to withdraw your funds and "go away"! ...?
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toffeeboy
Member of DD Central
Posts: 538
Likes: 385
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Post by toffeeboy on Mar 2, 2017 13:57:47 GMT
Be careful asking questions about this issue, you may be requested to withdraw your funds and "go away"! No, don't threaten to go to the FCA, it wasn't because of asking questions about this issue.
No one was requested to withdraw their funds and "go away," they were told if they weren't happy with the service then they are welcome to withdraw their money and invest elsewhere which is a common thing to say, otherwise known as "vote with your feet".
Admittedly it shouldn't be said by an employee of the site to a customer but assuming you are trying to be funny with this comment at least gets the facts right.
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