r1200gs
Member of DD Central
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Likes: 1,883
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Post by r1200gs on Jul 27, 2017 13:39:17 GMT
Whilst I fully agree that vic needs to take a Chill Pill regarding his observations on the platform and their motivation etc, I can fully understand and sympathise with his frustration at not being able to access his funds.
Come on Lendy, there must be a solution to this; get it sorted!!  Will be happy to take a Chill Pill once Lendy tells me how I can withdraw considering 1) - 4) above. So far there is no way out and Lendy refuses to withdraw, keeps asking for what is impossible to provide, just received this 2 minutes ago: I have checked with my Legal and Compliance team who have confirmed that we are unable to set up your account without address verification.
Feels like hitting a wall, Lendy Support Paul64 : how can one provide proof of something I DO NOT HAVE? I just looked at a list of documents accepted as proof of address for a major bank and it's as long as your arm, not just a bank statement from another bank. Or are you saying you don't have am address?
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Post by Paul64 on Jul 27, 2017 13:40:49 GMT
Hi vic If you contact verification@lendy.co.uk with the information we need we can get this sorted for you. If the information does not comply then we will not be able to process it. Specifically we require proof of identify and address (1. A valid form of photo ID (such as a passport or photo driver's license) and 2. A proof of address, such as a bank statement (Bank, Building Society or Credit Union statement or passbook dated within the last three months) or utility bill (gas, electric, satellite television, landline phone bill) issued within the last three months). Lendy Support |
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dermot
Member of DD Central
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Post by dermot on Jul 27, 2017 13:41:58 GMT
I've sold a few chunks over the last week or two and withdrawn cash without any problems - but then I'm UK resident.
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vic
Posts: 33
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Post by vic on Jul 27, 2017 13:49:54 GMT
Hi vic If you contact verification@lendy.co.uk with the information we need we can get this sorted for you. If the information does not comply then we will not be able to process it. Specifically we require proof of identify and address (1. A valid form of photo ID (such as a passport or photo driver's license) and 2. A proof of address, such as a bank statement (Bank, Building Society or Credit Union statement or passbook dated within the last three months) or utility bill (gas, electric, satellite television, landline phone bill) issued within the last three months). Lendy Support Thanks Paul64 . So in case I don't have an active address in UK Lendy blocks the release of my money, correct?
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vic
Posts: 33
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Post by vic on Jul 27, 2017 13:52:49 GMT
Hi vic If you contact verification@lendy.co.uk with the information we need we can get this sorted for you. If the information does not comply then we will not be able to process it. Specifically we require proof of identify and address (1. A valid form of photo ID (such as a passport or photo driver's license) and 2. A proof of address, such as a bank statement (Bank, Building Society or Credit Union statement or passbook dated within the last three months) or utility bill (gas, electric, satellite television, landline phone bill) issued within the last three months). Lendy Support How can one provide proof of something THEY DO NOT HAVE? I do not have an active address in UK. How many times did I say this.
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Post by Paul64 on Jul 27, 2017 13:55:16 GMT
Hi vic As I have said please contact the company about this, as we cannot approve without it. No company could. Paul Lendy Support |
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Post by p2plender on Jul 27, 2017 13:58:16 GMT
Some people are 'temporary residents' around the world. What does Lendy have in place for these such clients??
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vic
Posts: 33
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Post by vic on Jul 27, 2017 13:59:52 GMT
Hi vic As I have said please contact the company about this, as we cannot approve without it. No company could. Paul Lendy Support Support keep saying: I have checked with my Legal and Compliance team who have confirmed that we are unable to set up your account without address verification.
How can we verify something I do not have?
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r1200gs
Member of DD Central
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Post by r1200gs on Jul 27, 2017 14:01:08 GMT
Some people are 'temporary residents' around the world. What does Lendy have in place for these such clients?? The rules are clear, clients must prove their address. Paul is right in that no company can ignore this. For the OP, I can't decide if he has no address or no UK address.
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vic
Posts: 33
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Post by vic on Jul 27, 2017 14:02:59 GMT
I just looked at a list of documents accepted as proof of address for a major bank and it's as long as your arm, not just a bank statement from another bank. Please can you post the link here, thanks...
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vic
Posts: 33
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Post by vic on Jul 27, 2017 14:05:07 GMT
For the OP, I can't decide if he has no address or no UK address.
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cooling_dude
Bye Bye's for the PPI
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Post by cooling_dude on Jul 27, 2017 14:08:19 GMT
<snip> and my online bank does not provide PDF statements. You do have to understand that this ID process is an obligation that LY have to adhere to I find it hard to believe that your bank doesn't provide PDF printouts; who do you bank with?
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vic
Posts: 33
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Post by vic on Jul 27, 2017 14:09:10 GMT
Some people are 'temporary residents' around the world. What does Lendy have in place for these such clients?? ^^ Paul64 Lendy Support
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vic
Posts: 33
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Post by vic on Jul 27, 2017 14:10:22 GMT
<snip> and my online bank does not provide PDF statements. You do have to understand that this ID process is an obligation that LY have to adhere to I find it hard to believe that your bank doesn't provide PDF printouts; who do you bank with?
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r1200gs
Member of DD Central
Posts: 1,336
Likes: 1,883
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Post by r1200gs on Jul 27, 2017 14:10:22 GMT
For the OP, I can't decide if he has no address or no UK address. Let's try again Vic. "For the OP, I can't decide if he has no address or no UK address." Right Vic, do you have an address?
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