jamesc
Member of DD Central
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Likes: 253
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Post by jamesc on Jul 27, 2017 14:32:42 GMT
You need a Bank Account to set up an LY A/C, so that is your proof (a bank statement)Actually that's not true of the past, although it is true now.
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vic
Posts: 33
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Post by vic on Jul 27, 2017 14:32:49 GMT
FIRST DIRECT1. Log in to online banking 2. View your statements, and select Print at the bottom of the screen. 3. Enter your dates required (three or six months), and select Print again to open a preview. 4. You can either change the destination or select PDF software, and use ‘Print’ or ‘Save’ as required. At 4 - Most OS will have a "Print to PDF" option, but if you do not, use CutePDF Writer (I can confirm that I use this software, so please don't worry about malware) Thanks, trying a bit later, will post if worked. Have to go now, whole day wasted with this...
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Post by mrclondon on Jul 27, 2017 14:37:14 GMT
FIRST DIRECT1. Log in to online banking 2. View your statements, and select Print at the bottom of the screen. 3. Enter your dates required (three or six months), and select Print again to open a preview. 4. You can either change the destination or select PDF software, and use ‘Print’ or ‘Save’ as required. At 4 - Most OS will have a "Print to PDF" option, but if you do not, use CutePDF Writer (I can confirm that I use this software, so please don't worry about malware) I've been hit by this problem with first direct in the past. I've just tried following your instructions, but there is no address on the pdf so generated. What am I missing ? (Incidentally you refered to the minimal uptake on BLEND on another thread earlier - I failed their KYC/AML check (UK citizen, UK resident since birth 50 plus years ago, at current address 12.5 years, with first direct since it founded in 1989/90, on electorial register / NI & HMRC records since age 18, driving licence since 18. But unable to supply documentary proof in the EXACT format they, or more correctly Resolution Compliance Ltd require)
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r1200gs
Member of DD Central
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Post by r1200gs on Jul 27, 2017 14:41:09 GMT
The rules are clear, clients must prove their address. Paul is right in that no company can ignore this. For the OP, I can't decide if he has no address or no UK address. But surely the point is up until recently LY did not require proof of address to set up an account and given they have set up an account and taken funds it seems inequitable that when that same person wants to withdraw funds they want proof and will refuse to repay. If that same person cant prove a permanent address say they live out of hotels all year there must me a mechanism to be able to return funds, after all this problem only arisen from lendy's slack procedures in the past. I don't know what the exact rules are, but I know that Lendy are not the only one that have allowed funds on to the platform and then demanded ID before they are removed. I guess, and it is a guess, that KYC procedures can be applied at the withdrawal stage and given that supplying KYC stuff puts people off registering, Lendy decide to do it at the withdrawal stage. I am guessing. It may now not be possible for Lendy to send funds back with KYC having been carried out. I have had the same problems as the OP in the past and I have always found a solution, but additional unhelpful commentary.....
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cooling_dude
Bye Bye's for the PPI
Posts: 2,853
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Post by cooling_dude on Jul 27, 2017 14:48:03 GMT
FIRST DIRECT1. Log in to online banking 2. View your statements, and select Print at the bottom of the screen. 3. Enter your dates required (three or six months), and select Print again to open a preview. 4. You can either change the destination or select PDF software, and use ‘Print’ or ‘Save’ as required. At 4 - Most OS will have a "Print to PDF" option, but if you do not, use CutePDF Writer (I can confirm that I use this software, so please don't worry about malware) I've been hit by this problem with first direct in the past. I've just tried following your instructions, but there is no address on the pdf so generated. What am I missing ? (Incidentally you refered to the minimal uptake on BLEND on another thread earlier - I failed the KYC/AML check (UK citizen, UK resident since birth 50 plus years ago, at current address 12.5 years, with first direct since it founded in 1989/90, on electorial register / NI & HMRC records since age 18, driving licence since 18) The above was grabbed from FC customer support page; I'm not with First Direct, so can't confirm the process actually works. It does surprise me there is no address > does the statement that appears on the screen (before you save) incorporate an address? I can't see any reason you wouldn't pass the KYC/AML check on B.Lend > only issues I have heard is with those who don't have any Photo ID which is required.
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merlin
Minor shareholder in Assetz and many other companies.
Posts: 902
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Post by merlin on Jul 27, 2017 14:51:06 GMT
My wife and I have similar withdrawal problems with FC in the past. I got so p*ssed with their nonsense when I got the money I closed both accounts.
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Post by mrclondon on Jul 27, 2017 14:54:54 GMT
I'm not with First Direct, so can't confirm the process actually works. It does surprise me there is no address > does the statement that appears on the screen (before you save) incorporate an address? I can't see any reason you wouldn't pass the KYC/AML check on B.Lend > only issues I have heard is with those who don't have any Photo ID which is required. Address does not appear at any point. First direct confirmed to me some years ago this was deliberate. The photo id for BLEND has to be at a very precise dpi resolution (not too low, not too high) to be accepted as they are doing facial feature metric checks against the governement databases to check for forgeries (its a fairly poor photo to start with even before the scan). I don't have the means to generate a better scan at the present time.
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beechside
Member of DD Central
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Post by beechside on Jul 27, 2017 14:55:27 GMT
I wasn't going to bother replying to someone who is clearly highly "emotional". However, when that person starts (as registerme says) scaremongering without evidence, then I can't sit back any longer. Unusually, cooling_dude is wrong. The standard First Direct statements do not have an address. However, the annual statements do. Whether they are current enough for Lendy is another matter. Has the OP not realised that Lendy have to comply with UK legislation, much of which is fluid, open to changes and, particularly when applying for FCA authorisation, likely to be revised over time. It's likely that the recent changes are all part of the authorisation process, KYC is likely to have been tightened up. Sorry, OP. Little sympathy from me. You might like try being polite, rather than sarcastic. You'd be amazed how many helpful people you could have had on your side, instead of antagonising them. Lendy might have their faults but do you honestly have evidence that they are refusing to return your dosh for some nefarious reason? Come on... |
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Post by mrclondon on Jul 27, 2017 15:06:08 GMT
I understand the point regarding the tightening of AML/KYC checks, but to do so at the point of funds leaving the account is the wrong place. It should be before accepting (further) funds into the account. Having previously accepted funds, these should be capable of being sent back to whence they came without further ado.
Having failed BLEND's AML/KYC before committing any funds, I can simply shrug my shoulders and say "their loss".
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vic
Posts: 33
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Post by vic on Jul 27, 2017 15:30:47 GMT
My wife and I have similar withdrawal problems with FC in the past. I got so p*ssed with their nonsense when I got the money I closed both accounts. Yep, this is the first thing I'm going to do once I get my money back - never ever - #nolendy. This sort of behavior is unacceptable for a finance company. I'm done with Lendy. Just need to get funds back.
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JamesFrance
Member of DD Central
Port Grimaud 1974
Posts: 1,323
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Post by JamesFrance on Jul 27, 2017 15:43:45 GMT
I am sure that these rules are much more annoying to Lendy and all other financial operations and waste a considerable amount of their time and money having to deal with the few people who are unable to satisfy the authorities that they are who they claim to be.
Don't blame Lendy but rather the politicians who introduce these things without thinking about the cost to others, just to try to catch a very few crooks.
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pom
Member of DD Central
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Post by pom on Jul 27, 2017 15:49:24 GMT
I may be missing something here, but if you're not based in the UK any more why are you trying to verify a UK address? You don't have to be living in the UK to have a Lendy acct...
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Post by gaspilot on Jul 27, 2017 18:32:41 GMT
I'm not with First Direct, so can't confirm the process actually works. It does surprise me there is no address > does the statement that appears on the screen (before you save) incorporate an address? I can't see any reason you wouldn't pass the KYC/AML check on B.Lend > only issues I have heard is with those who don't have any Photo ID which is required. Address does not appear at any point. First direct confirmed to me some years ago this was deliberate. The photo id for BLEND has to be at a very precise dpi resolution (not too low, not too high) to be accepted as they are doing facial feature metric checks against the governement databases to check for forgeries (its a fairly poor photo to start with even before the scan). I don't have the means to generate a better scan at the present time. I had to do this recently for LI. I asked for a printed statement from FD via post which arrived in a couple of days.
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withnell
Member of DD Central
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Post by withnell on Jul 27, 2017 20:16:00 GMT
To Lendy's credit, I was stopped from making a withdrawal from my business account last night - sent a photo of Driving Licence / CC statement and account was all unlocked during the day. Mildly inconvenient (would be useful to maybe have an email when the existing KYC has lapsed, Paul64 can this be added?) but it is required by HM Government and they did respond quickly to emails |
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Post by robberbaron on Jul 27, 2017 21:39:44 GMT
But surely the point is up until recently LY did not require proof of address to set up an account and given they have set up an account and taken funds it seems inequitable that when that same person wants to withdraw funds they want proof and will refuse to repay. If that same person cant prove a permanent address say they live out of hotels all year there must me a mechanism to be able to return funds, after all this problem only arisen from lendy's slack procedures in the past. Yes unless they want to avoid getting fined for violating anti-money laundering regulations. If that's not flexible enough for you blame the politicians. www.gov.uk/guidance/money-laundering-regulations-your-responsibilities
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