southport
Member of DD Central
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Post by southport on Jul 27, 2017 14:12:01 GMT
Hi vic If you contact verification@lendy.co.uk with the information we need we can get this sorted for you. If the information does not comply then we will not be able to process it. Specifically we require proof of identify and address (1. A valid form of photo ID (such as a passport or photo driver's license) and 2. A proof of address, such as a bank statement (Bank, Building Society or Credit Union statement or passbook dated within the last three months) or utility bill (gas, electric, satellite television, landline phone bill) issued within the last three months). Lendy Support Why was the account not verified before his money was accepted? It seems very unfair to take his money and then not give him it back. One more reason to reduce my investments on Lendy even further.
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vic
Posts: 33
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Post by vic on Jul 27, 2017 14:12:56 GMT
Yes I do have an address abroad. And not just one. I live in different countries throughout a year. Any law disallowing this? Or do you forbid this? Or is this automatically suspicious? BS.
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r1200gs
Member of DD Central
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Post by r1200gs on Jul 27, 2017 14:13:07 GMT
Hi vic If you contact verification@lendy.co.uk with the information we need we can get this sorted for you. If the information does not comply then we will not be able to process it. Specifically we require proof of identify and address (1. A valid form of photo ID (such as a passport or photo driver's license) and 2. A proof of address, such as a bank statement (Bank, Building Society or Credit Union statement or passbook dated within the last three months) or utility bill (gas, electric, satellite television, landline phone bill) issued within the last three months). Lendy Support Why was the account not verified before his money was accepted? It seems very unfair to take his money and then not give him it back. One more reason to reduce my investments on Lendy even further. That's the daftest reason I ever saw, but go ahead.
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r1200gs
Member of DD Central
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Post by r1200gs on Jul 27, 2017 14:13:51 GMT
Then what is preventing you from proving you live there?
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cooling_dude
Bye Bye's for the PPI
Posts: 2,853
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Post by cooling_dude on Jul 27, 2017 14:15:10 GMT
You do have to understand that this ID process is an obligation that LY have to adhere to I find it hard to believe that your bank doesn't provide PDF printouts; who do you bank with? 1. Log in to online banking 2. View your statements, and select Print at the bottom of the screen. 3. Enter your dates required (three or six months), and select Print again to open a preview. 4. You can either change the destination or select PDF software, and use ‘Print’ or ‘Save’ as required. At 4 - Most OS will have a "Print to PDF" option, but if you do not, use CutePDF Writer (I can confirm that I use this software, so please don't worry about malware)
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southport
Member of DD Central
Posts: 125
Likes: 88
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Post by southport on Jul 27, 2017 14:16:23 GMT
Why was the account not verified before his money was accepted? It seems very unfair to take his money and then not give him it back. One more reason to reduce my investments on Lendy even further. That's the daftest reason I ever saw, but go ahead. I'm in the same boat. If I was asked for address verification I too would struggle to suply it.
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cooling_dude
Bye Bye's for the PPI
Posts: 2,853
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Post by cooling_dude on Jul 27, 2017 14:18:17 GMT
That's the daftest reason I ever saw, but go ahead. I'm in the same boat. If I was asked for address verification I too would struggle to suply it. You need a Bank Account to set up an LY A/C, so that is your proof (a bank statement)
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vic
Posts: 33
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Post by vic on Jul 27, 2017 14:20:03 GMT
Then what is preventing you from proving you live there? I do not have bank accounts in every country I live in! I use my main UK account for everything! Utility bills (if any) are 1) non-English and 2) on property owners' names! Is it not clear I operate my UK account from anywhere in the World and thus need my money back to my UK account?
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r1200gs
Member of DD Central
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Post by r1200gs on Jul 27, 2017 14:20:53 GMT
Yes I do have an address abroad. And not just one. I live in different countries throughout a year. Any law disallowing this? Or do you forbid this? Or is this automatically suspicious? BS. That's right Vic, I demand you live in one country. Preferably a different one to the one I'm in. I lived abroad for years, several countries, and have registered on several UK and continental platforms. Some times it was not always straightforward and at least one asked for ID after I had registered. I did not react like a flaming lunatic by running around making accusations of fraud and by spreading rumours of insolvency. You've already had one of the mods point out that you cannot do this and rightly, and if you continue you will likely get banned from the site. I'll leave others with more patience to try and help.
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ilmoro
Member of DD Central
'Wondering which of the bu***rs to blame, and watching for pigs on the wing.' - Pink Floyd
Posts: 11,330
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Post by ilmoro on Jul 27, 2017 14:22:08 GMT
At 4 - Most OS will have a "Print to PDF" option, but if you do not, use CutePDF Writer (I can confirm that I use this software, so please don't worry about malware) Honest, becauae although I am a killer cyborg from the future and an agent of Skynet who will take over all computers and attempt to exterminate the human race, thats for another day. Today I have my `happy to help hat on' 
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jonno
Member of DD Central
nil satis nisi optimum
Posts: 2,808
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Post by jonno on Jul 27, 2017 14:28:11 GMT
That's the daftest reason I ever saw, but go ahead. I'm in the same boat. If I was asked for address verification I too would struggle to suply it. To be fair, it is difficult to provide a permanent address if you're in a boat 
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southport
Member of DD Central
Posts: 125
Likes: 88
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Post by southport on Jul 27, 2017 14:28:27 GMT
I'm in the same boat. If I was asked for address verification I too would struggle to suply it. You need a Bank Account to set up an LY A/C, so that is your proof (a bank statement) I can remember having a lot of hastle with a visa application a couple of years ago because my online bank statement did not include my address. Just checked and it does now, I may also be getting confused and it may have needed the address of the bank which is not there. Still reducing my investments on Lendy though. 
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registerme
Member of DD Central
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Post by registerme on Jul 27, 2017 14:28:44 GMT
I understand vic's frustration, but I think it's also worth pointing out that the P2PIF is open to anybody who registers, carries out no KYC, AML or identity checks, and is anonymous (at least in as much as people want to remain so).
Given this I find it hard to believe that any platform rep would be able to do more than say "please contact support@myplatform.com". If that isn't proving productive a PM to the platform rep might be a better option.
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vic
Posts: 33
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Post by vic on Jul 27, 2017 14:29:42 GMT
Yes I do have an address abroad. And not just one. I live in different countries throughout a year. Any law disallowing this? Or do you forbid this? Or is this automatically suspicious? BS. That's right Vic, I demand you live in one country. Preferably a different one to the one I'm in. I lived abroad for years, several countries, and have registered on several UK and continental platforms. Some times it was not always straightforward and at least one asked for ID after I had registered. I did not react like a flaming lunatic by running around making accusations of fraud and by spreading rumours of insolvency. You've already had one of the mods point out that you cannot do this and rightly, and if you continue you will likely get banned from the site. I'll leave others with more patience to try and help. That's right, if you have nothing to say on the subject - just move on.
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jamesc
Member of DD Central
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Post by jamesc on Jul 27, 2017 14:30:42 GMT
Some people are 'temporary residents' around the world. What does Lendy have in place for these such clients?? The rules are clear, clients must prove their address. Paul is right in that no company can ignore this. For the OP, I can't decide if he has no address or no UK address. But surely the point is up until recently LY did not require proof of address to set up an account and given they have set up an account and taken funds it seems inequitable that when that same person wants to withdraw funds they want proof and will refuse to repay. If that same person cant prove a permanent address say they live out of hotels all year there must me a mechanism to be able to return funds, after all this problem only arisen from lendy's slack procedures in the past.
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