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Post by beegee on Sept 25, 2014 10:51:09 GMT
Just spoken with RS. They were unaware there was a problem with new website!! Now say they will investigate, but no plans at moment to revert.
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ramblin rose
Member of DD Central
“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
Posts: 1,370
Likes: 857
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Post by ramblin rose on Sept 25, 2014 10:56:38 GMT
It won't let me enter my email address in my Firefox, so can't log in anyway Not inclined to spend time messing around with other browsers right now - let's hope they do something sensible and get it all fixed. Shocking mess. Well, it's let me put in my email address and log in now, but wasn't worth the bother. The page I'm now presented with is a right old pigs ear and barely readable. Won't be bothering with it again today I think. Edit: just before logging out I did a refresh and looking OK now - agree it looks a bit dumbed down, but when I'm used to the change I think it might turn out to be better - there were always a lot of difficulties for people navigating the site judging by posts here. We're creatures of habit, and get startled by change, but sometimes it's necessary.
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Post by westonkevRS on Sept 25, 2014 10:58:37 GMT
Thanks for the heads up on some of these glitches. I’ve shared all your comments with the development team who are working on the technical issues. One immediate possible solution is to just press “Ctrl f5” which will clear previous glitches caught in the cache. The others we’ll work through and no doubt be sorted soon. What’s worth noting is none of the members site functionality has changed
Kevin.
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Post by closetotheedge on Sept 25, 2014 11:05:11 GMT
I use an iPad so cannot press those keys. However, I cleared old cookies and now it loads ok. Agree with previous comments though it worked find this new look before so why "fix" it.
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Post by p2plender on Sept 25, 2014 11:10:17 GMT
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spiral
Member of DD Central
Posts: 908
Likes: 455
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Post by spiral on Sept 25, 2014 11:22:26 GMT
ctrl f5 seems to have worked for me (for now anyway)
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Post by beegee on Sept 25, 2014 12:07:00 GMT
My issue is that if we 'experienced' users are having problems then what about new borrowers on the site. If it is not 'user friendly' then they will go elsewhere.
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sl75
Posts: 2,092
Likes: 1,245
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Post by sl75 on Sept 25, 2014 12:07:58 GMT
When redesigning the URL scheme for a website, failing to provide redirects from the old URLs to the new ones seems rude in the extreme, especially so for publicly visible URLs. Put "RateSetter" into google right now, and click on most of the on-website links, and you'll get a highly unhelpful error page. It's not up to the rest of the world to have to change all their indexes, bookmarks and links every time you redesign the site - it's up the the web server to inform browsers and other user-agents of the new location for the resource they were trying to access.
The correct HTTP code to return in such an instance is 301 Moved Permanently, and not 404 Not Found.
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gnasher
Member of DD Central
Posts: 207
Likes: 146
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Post by gnasher on Sept 25, 2014 12:15:53 GMT
Well up to now I have been impressed with the RS website, simple process, well implemented. This mornings fiasco of an unreadable website has now cleared itself and I can see the site as it is supposed to be; I suppose. However initial impressions are YUCH , what on earth are they trying to achieve. It's horrible. There does not appear to be anything new that is useful, just format changes that take up too much room with white space and larger fonts that force me to scroll to see some important stuff. PLEASE can we have the old one back. PLEASE.
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oldgrumpy
Member of DD Central
Posts: 5,087
Likes: 3,233
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Post by oldgrumpy on Sept 25, 2014 12:32:04 GMT
Apart from the appalling design, I am more than anything already fed up with being forced to scroll for almost everything I need to do. The whole page is too big because of wide open empty spaces.
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Post by GSV3MIaC on Sept 25, 2014 12:55:00 GMT
Seconded or thirded - I hadn't visited today, but when I did it was horrid. Zoom out 3 or 4 times (ctrl and -, on firefox) and it starts to looks saner, except it is in landscape format and my 30" monitor isn't. Come on RS, you can do better than this .. if people need 96 point font, better they buy glasses!!
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baldpate
Member of DD Central
Posts: 548
Likes: 406
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Post by baldpate on Sept 25, 2014 13:03:59 GMT
I'm willing to bet that the design was done by people using huge, very high resolution screens, who forgot that the rest of us are not so well equipped.
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pikestaff
Member of DD Central
Posts: 2,136
Likes: 1,484
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Post by pikestaff on Sept 25, 2014 13:39:14 GMT
The old site was fine. The new one does not fit my screen, is MUCH harder to read, and looks absolutely vile. It makes TC look professional by comparison. 0/10.
Edit: I just noticed that when I click on "View Full Market" I get a screen in the old style. Readable and clear! Please go back. Change the blue on the old site to corporate purple if you must, but please stop there.
Edit 2: I wondered if, like TC, they'd b****d it up trying to make it mobile friendly. But no. The login screen looks OK on a mobile, but when you get past that you get an extremely shrunken version of the PC screen with impossibly small type.
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c88dnf
Member of DD Central
Posts: 364
Likes: 266
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Post by c88dnf on Sept 25, 2014 13:49:59 GMT
Quick update, primarily for the benefit of westonkevRS. Laptop - can access Ratesetter using Firefox, but it's appalling: screen needs to be scrolled to do anything. On IE (v8) all I see on the home screen is two white lines and a login button. When I press the login button, two lines of text appear prompting me to enter my ID & password. When I do so the text I type in is invisible (white on white)!. However, the then system works, but again the screen layout looks terrible. It looks as if quite a bit of text is again "white on white". Before today's changes, everything appeared neatly on screen and no issues with text colour or absence. Screen resolution is 1024 x 768 with 16 bit colour resolution. Main PC - same IE issues as laptop on a screen whose resolution is much higher (1920x1080). Firefox login screen is OK, but doesn't accept input. Simply cycles back to the login screen. Used facility to check browser which tells me everything is just fine for using RS. Except it isn't. Summary, with 25+ years' IT and Quality Assurance experience behind me: this is a "failed change". Back out and analyse reasons for failure and user rejection. Do not reimplement until thoroughly tested.
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jonbvn
Member of DD Central
Posts: 326
Likes: 95
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Post by jonbvn on Sept 25, 2014 13:52:24 GMT
For me, RS has gone from being one of the best (simplest and user friendly) websites I use to easily one of the worst (even using IE).
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