trevor
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Post by trevor on Mar 11, 2018 20:45:26 GMT
My account has had the same correct value this morning and now. Hurrah. Thanks for the response Chris and it's good to know a fix is in place. For what it's worth I still think pound for pound you are the best p20 platform.
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Esmeralda
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Post by Esmeralda on Mar 19, 2018 20:18:40 GMT
chris it's happened again. Since yesterday, my current accrued interest figure hasn't changed (and so the 1% bonus figure hasn't changed either), my total investment/current total lent has gone down and that figure doesn't agree with my balance statement.
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Post by chris on Mar 19, 2018 20:21:57 GMT
chris it's happened again. Since yesterday, my current accrued interest figure hasn't changed (and so the 1% bonus figure hasn't changed either), my total investment/current total lent has gone down and that figure doesn't agree with my balance statement. Can you report this to customer services tomorrow please, it's important these things are tracked centrally. Thanks.
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alibaba
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Posts: 341
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Post by alibaba on Mar 20, 2018 9:24:54 GMT
Quote
12 hours ago Esmeralda said:
chris it's happened again. Since yesterday, my current accrued interest figure hasn't changed (and so the 1% bonus figure hasn't changed either), my total investment/current total lent has gone down and that figure doesn't agree with my balance statement.
Same thing happened to me, this has now been resolved on my account but despite two emails sent four days ago asking for an explanation I have had no reply, I have a six figure sum invested with AC, I am happy with the site in every other respect but this lack of response to emails is a little worrying, I also have accounts with Proplend, and Bondmason I receive a response to emails within hours. Maybe the best way to obtain information is by checking into this forum more often.
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Post by chris on Mar 20, 2018 9:26:52 GMT
Quote 12 hours ago Esmeralda said:
chris it's happened again. Since yesterday, my current accrued interest figure hasn't changed (and so the 1% bonus figure hasn't changed either), my total investment/current total lent has gone down and that figure doesn't agree with my balance statement.
Same thing happened to me, this has now been resolved on my account but despite two emails sent four days ago asking for an explanation I have had no reply, I have a six figure sum invested with AC, I am happy with the site in every other respect but this lack of response to emails is a little worrying, I also have accounts with Proplend, and Bondmason I receive a response to emails within hours. Maybe the best way to obtain information is by checking into this forum more often. I'll raise this internally as taken at face value it's not good enough.
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TFTO
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Post by TFTO on Mar 20, 2018 9:59:10 GMT
My balance has reduced by a small amount for both the Standard and IFISA accounts. I have traced this to GBBA2 transactions on loan number 615, of which my holding has been reduced on both accounts but with no transactions to show for it.
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Mikeme
Member of DD Central
Posts: 428
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Post by Mikeme on Mar 20, 2018 10:50:14 GMT
I am getting totally confused about accrued interest and account balance. It is impossible to follow what is happening with money spread over a number of accounts. I have been told that my accrued interest is wrong, something to do with PF payments which will also have an effect on the balance. It seems that staff are firefighting on individual accounts when owners see problems. I have been assured that it will all sort out in the wash!!!
I like other very much like AC in the way they keep control of borrowers but am becoming increasingly concerned about not being able to follow in a simple logical way.
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Post by martinhdir on Mar 20, 2018 11:13:02 GMT
Quote 12 hours ago Esmeralda said:
chris it's happened again. Since yesterday, my current accrued interest figure hasn't changed (and so the 1% bonus figure hasn't changed either), my total investment/current total lent has gone down and that figure doesn't agree with my balance statement.
Same thing happened to me, this has now been resolved on my account but despite two emails sent four days ago asking for an explanation I have had no reply, I have a six figure sum invested with AC, I am happy with the site in every other respect but this lack of response to emails is a little worrying, I also have accounts with Proplend, and Bondmason I receive a response to emails within hours. Maybe the best way to obtain information is by checking into this forum more often. Hi. I am sorry you haven't had a response to your emails. If you contact me directly with your identity and the email address used when sending I will be able to see if we received them or not. martin.heelam@assetzcapital.co.uk Thanks.
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ilmoro
Member of DD Central
'Wondering which of the bu***rs to blame, and watching for pigs on the wing.' - Pink Floyd
Posts: 11,329
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Post by ilmoro on Mar 20, 2018 11:44:34 GMT
Quote 12 hours ago Esmeralda said:
chris it's happened again. Since yesterday, my current accrued interest figure hasn't changed (and so the 1% bonus figure hasn't changed either), my total investment/current total lent has gone down and that figure doesn't agree with my balance statement.
Same thing happened to me, this has now been resolved on my account but despite two emails sent four days ago asking for an explanation I have had no reply, I have a six figure sum invested with AC, I am happy with the site in every other respect but this lack of response to emails is a little worrying, I also have accounts with Proplend, and Bondmason I receive a response to emails within hours. Maybe the best way to obtain information is by checking into this forum more often. Hi. I am sorry you haven't had a response to your emails. If you contact me directly with your identity and the email address used when sending I will be able to see if we received them or not. martin.heelam@assetzcapital.co.uk Thanks. One of the biggest failings of AC is their inability to respond to lender enquiries to a set timescale. I've been chasing two issues, one over more than eight months, and regularly have to chase promised updates which don't materialise. Think the latest promised follow up is getting on for a month past due & a chaser has so far been ignored. Chasing that is on today's to do list so perhaps I should copy you in as well.
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Esmeralda
Member of DD Central
Posts: 107
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Post by Esmeralda on Mar 20, 2018 11:52:43 GMT
Quote 12 hours ago Esmeralda said:
chris it's happened again. Since yesterday, my current accrued interest figure hasn't changed (and so the 1% bonus figure hasn't changed either), my total investment/current total lent has gone down and that figure doesn't agree with my balance statement.
Same thing happened to me, this has now been resolved on my account but despite two emails sent four days ago asking for an explanation I have had no reply, I have a six figure sum invested with AC, I am happy with the site in every other respect but this lack of response to emails is a little worrying, I also have accounts with Proplend, and Bondmason I receive a response to emails within hours. Maybe the best way to obtain information is by checking into this forum more often. I've rung this morning and I'm told that it will be looked into and that I will receive an update "within the next 7 days". My accrued interest figure increased overnight last night/this morning by the amount I'd expect it to for one day but I'm still missing Sunday night/Monday morning's expected increase and my totals are still decreased and not agreeing with my balance statement. To add to the mix, my 1% bonus figure has decreased from yesterday.
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dave2
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Post by dave2 on Mar 20, 2018 12:03:52 GMT
My balance has reduced by a small amount for both the Standard and IFISA accounts. I have traced this to GBBA2 transactions on loan number 615, of which my holding has been reduced on both accounts but with no transactions to show for it. Yesterday morning my MLIA total investments were shown as being about £30 more than they should have been. I soon tracked most of this down to loan 615, my holding was £32.06 greater than the sum of all my transactions.  Rather than reporting it, or trying to sell my holding before AC noticed, I decided to wait and see what happened. By night-time the error had been corrected.
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TFTO
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Post by TFTO on Mar 20, 2018 16:41:29 GMT
Well, mine's getting worse. Since this morning my total investment has decreased again by £24.64 (no withdrawals have been made) and my accrued interest has decreased by £20.81. Yes, interest has been paid out (small amounts) so I'd expect to see my accrued interest figure decrease, but not by £20.81 and my total investment should have increased. Same here. I have had quite a few interest and capital repayments today, nothing has been swept into the QAA and nothing has been added to the totals on the MLIA and GBBA2 accounts - looks like a mess to me
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Post by chris on Mar 20, 2018 17:01:30 GMT
Well, mine's getting worse. Since this morning my total investment has decreased again by £24.64 (no withdrawals have been made) and my accrued interest has decreased by £20.81. Yes, interest has been paid out (small amounts) so I'd expect to see my accrued interest figure decrease, but not by £20.81 and my total investment should have increased. Same here. I have had quite a few interest and capital repayments today, nothing has been swept into the QAA and nothing has been added to the totals on the MLIA and GBBA2 accounts - looks like a mess to me We've had an unusual batch payment go through today with more than 1 million transactions many of which then need to be swept into other accounts with other follow on transactions. These should all show on lender statements now but the system is still catching up with itself (470k transactions to go) as it goes through updating each lender's balance and sweeps funds as required. There's likely still a couple of hours to go before it'll be back in sync.
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Esmeralda
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Post by Esmeralda on May 14, 2018 16:26:24 GMT
Has anybody else's total investment figure decreased since this morning? Mine's down by £206.46, "missing" from my MLIA. I think it's shomething to do with #442 being repaid today. It's gone from my MLIA but the repayment hasn't been credited to me anywhere.
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dc848
Posts: 150
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Post by dc848 on May 14, 2018 17:00:23 GMT
Has anybody else's total investment figure decreased since this morning? Mine's down by £206.46, "missing" from my MLIA. I think it's shomething to do with #442 being repaid today. It's gone from my MLIA but the repayment hasn't been credited to me anywhere. Yes, my overall balance has dropped, despite principal/interest payment from loans 536/340. I not invested in #442. Also today, I noticed accruals didnt seem to finish where I expected them to.
NB It seems others are also affected, but commenting in the sm stuck thread.
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