Essential maintenance on the 28th September 2021 (Z)

It's back, but strange.

Still getting message from the zopa.com front end that says ...
So for me nothing works (I only have P2P) but Mrs Aju has banking stuff too and that is working ok - well savings banking not credit card stuff etc we have better products in my view for that stuff and too soon to trust a CC or bank card from Zopa as has been shown by other users on the twitter feeds with some people being stuck without another card and refused shopping etc.).

As far as i can tell there is no dashboard on my details i tried this old link that worked last week (The cookies get confused sometimes but generally when the dashbaord is failing or very slow I could get to the main page for the STD p2p account. There is another direct link for the ISA summary too)

     investors.zopa.com/investment/lending-summary
     investors.zopa.com/isa/lending-summary

that used to allow me to bypass the dashboard results in the error message we were getting yesterday for p2p. (Sorry, there’s been a problem etc etc) on Mrs Aju's account it just throws her back to the dashboard with her Banking accounts but no P2P accounts.

So for me P2P is still floundering but the message on the zopa.com does not say anything about that!.

Update: All parts of the savings side of banking for Mrs Aju does see to be working ok. There is still a very long delay for the secure text sometimes when Mrs Aju logs in whereas myself logging in the code seems to be almost as soon as I click on the login button. One thing I think Zopa needs to correct is unless one logs in through the Zopa.com page then the message showing there maybe issues does not appear. I've tried to suggest this a few times to them but they seem to be assuming everyone will come in through the front end they want them too but then not defending the ability to go direct the to auth screens when one logged out previously. They don't seem to understand this - Still!. Mind you being able to bypass a broken/slow dashboard has been exceptionally useful over the last few years.

Yes i see now they have changed the message on Zopa.com initial starting page as follows
Not too sure what they mean by investment products but I guess they mean p2p rather than the savings products that are a bit like bonds.

In fact as I was writing i decided to check Mrs Aju again and yes she can see both her savings products again and in fact the message appears above her savings dashboard i'm guessing if the p2p products were visible that message would then be obsolete and not be visible.

I then checked my account and true enough the message appears where my dashboard would be.

So it took some 3 days to get the messages in ALL the right (useful) places but to be honest i'd rather they fix the p2p before the end of play today as I have been taking snapshots of our loanbook's every month now that one cannot actually see day to day changes as easily. Having a month payment cycle can be useful especially when defaults and settled items occur where Zopa has a habit of removing some info of what was actually in arrears etc. Not ideal as one cannot see what the true full and final on a given product is. Unless someone else has figured out how to get the true loss (including missed interest) to compare against settled returns that are not easy to marry up as they were with the full detailed statements data.

Thinking about is and seeing how some stuff is back to normal, some is visible only and some not visible I wonder if that's what they've actually had to go and do. 

Restoring a complete service from backup (especially if no ones documented the process) can be a slow process, especially if it's a complete server restores over a number of servers, getting things in sync and replaying any transactions.

Backups are only good backups if they've been verified and you know how to use them. Many organisations assume that if they've made the backups they'll be fine ignoring or forgetting all the small things that might them cause issues. I had one place where there were off-site tape backups, but each server had a different type of tape drive directly attached. That's fine until you have a large building fire and those tape drives aren't available. You're now trying to source new servers with the right sort of old tape drive to restore the backups!

Update.

Zopa have told me whilst my Fixed Saving product is now up on the website  (and it is) the P2P won't be until tomorrow (at least). Midday tomorrow was mentioned as possible, but with no promises.

Not sure if the above is better than not knowing anything but I thought I would share.

I can now see the summary of my investment (Current Balance and Earned to date totals) although can't get in to see any details.

Those two values seem to match what I saw when I was last able to check 73 hours ago).